Piedmont Healthcare Atlanta , GA 30301
Responsible for the design, build, testing, validation, and ongoing support of clinical and/or revenue cycle applications. This position is responsible for obtaining the appropriate Epic certification and maintaining an in-depth knowledge of the software functionality and acquiring knowledge of the clinical or revenue cycle workflows to be implemented on the system.
This position is responsible for the implementation of configuration changes to the Epic system as approved by the appropriate committee. Jointly with each other and with the clinical / financial department representatives, they design a future-state workflow and build the system to support the new workflow. Application Coordinators work across interdisciplinary workgroups, to accomplish set goals as a team. Is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.
o Decision Making
o Analysis and Problem Solving
o Teamwork and Customer Service Able to effectively lead large group efforts involving people from multiple teams. Models and establishes collaborative and service oriented environment while enforcing standards of good service.
o Fiscal Responsibility
Performance and Technical Competencies
o Process Adherence
o Co-Worker Development
o Group Facilitation
Specific Job Competencies
o Establishes and maintains critical business relationships with Piedmont co-workers, physicians and others who utilize the Epic suite of applications.
o Obtains and maintains Epic certification in assigned application module(s).
o Coordinates application/system issues list and works with the appropriate teams to resolve issues within the predetermined Service Level Agreement parameters.
o Designs, builds and validates detailed Epic configuration parameters to ensure functionality and implement approved changes to the application including modifications required to achieve desired clinical / revenue cycle workflows.
o Participates in and relays business/application functionality expertise during advanced application design sessions.
o Provides 24/7 expert level (tier III) details support of the Epic application suite within their certified area.
o May interact as the primary customer contact with Epic Systems, Inc., in order to facilitate issue resolution or the coordination of application enhancements.
o Provides onsite application training and support for Epic product go-lives/implementations.
o Provides Command Center services/support for organizational product implementations.
o Reviews and tests new builds, hot fixes or major application releases prior to implementing in the production environment.
o Documents and communicates project status team members, with department representatives; provide formal status reporting on a periodic basis to project management / leadership as requested.
o Coordinates and facilitates meetings as assigned.
o Designs and implements future-state clinical workflows by interacting with clinical department representatives to analyze needs and translate these into system design.
o Populates master tables and system files in accordance with established guidelines; following standards for naming and numbering conventions and security classifications.
o Provides detailed application testing in a structured manner and documents test results.
o Following established guidelines for system change control.
o Collaborating with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented.
o Assist the Application Training team with application training during peak demand times for these services
o Maintains system documentation to current standards.
o Works with customer base to identify potential workflow issues and/or system enhancement needs.
o Monitors system performance and reports any potential issues with the appropriate staff.
o Presents and communicates in a professional and effective manner.
o Provides demonstrations of system functionality as required.
o Supervises staff as assigned. Provides team performance input to manager.
o Participates in other key project activities and meetings as assigned.
Periodic on-call responsibilities on a 24/7 basis to provide tier III level support of the Epic clinical and/or revenue cycle applications.
MINIMUM EDUCATION REQUIRED:
A bachelor's degree from a recognized college or university with major course work in business administration, computer technology or science, or a closely related field is required. In lieu of degree, 4 years of experience will be accepted.
MINIMUM EXPERIENCE REQUIRED:
Five (5) years of progressively responsible professional work experience providing computer based software support, project management or a closely related field is required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of employment. Epic Cadence Certification preferred.
KNOWLEDGE, SKILLS, ABILITIES
Ability to travel on an overnight basis to obtain specific training or to support go-live events in both the acute care and ambulatory environments.
A working knowledge and subject matter expertise in the areas that must be supported is required.
Desire to improve customer value and building collegial relationships to achieve outcomes; possess qualities consistent with creativity, innovation, collaboration and critical thinking; ability to coach, mentor and empower staff; computer literate; ability to perform under stressful and changing circumstances and deadlines.