Tenet Healthcare Corporation Worcester , MA 01601
Posted 3 weeks ago
Under general supervision of a team lead or manager, the Lead Application Analyst on the Enterprise Imaging team will focus on application support and service delivery solutions for Cardiology, Radiology and Neurology.
This role is responsible for vendor engagement, support of hospital-based applications, solutions, and assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting and solutioning as needed.
This person will also participate in system-wide projects and resolving reported issues as well as create and foster strong working relationships among teammates.
The Application Analyst/PACS System Administrators will support and maintain information systems, function(s) and/or resources for Radiology and Cardiology PACS.
Support the use of PACS and CPACS Change Healthcare/McKesson applications, data feeds and peripherals utilized across the Enterprise
Support the use of other software applications - Change Healthcare PACS, Powerscribe, TeraRecon, Viz AI, Syngo.via and other Radiology and Cardiology applications.
Perform system maintenance and provide software application support to maintain uptime
Investigate, diagnose, and resolve issues within software applications
Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos
Define and document technical, operational and support processes
Provide support to higher level managers or serve as a team member on complex projects
Monitor applications for any performance issues and communicate to stakeholders
Provide front-line, second level support as part of the IT Operations team
Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements
Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
Participate in an On-Call rotation
Occasionally work after-hours/weekends to support the needs of the technology organization
Assist, support and meet departmental goals and objectives
Assist with facilitating user group sessions to identify and solve problems
Communicate with vendors and other support services to install, implement, and support systems
Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
Assist with coordination of local and enterprise level resources as required
Other duties as assigned
Qualifications:
Knowledge, Skills, and Abilities
Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
Teamwork, ability to self-start and be self-driven, and excellent written and verbal communication skills will be mandatory for this role.
The ability to communicate effectively with vendors and hospital personnel on all levels is required
Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role, including but not limited to Microsoft word, excel and PowerPoint.
Minimum Qualifications
High school diploma or GED
Minimum 2-years' experience supporting locally hosted and web-based PACS and CPACS applications used for Cardiology, Radiology and/or Neurology
Highly organized with the ability to plan and execute small-to-large projects
Demonstrated ability to work independently to solve business/technology problems
Understanding of software architecture (i.e., components, relationships, constraints)
Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
Ability to develop an in-depth knowledge of company products, procedures, applications, etc.
Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
Preferred Qualifications
A bachelor's degree is preferred
Experience working in a healthcare or related field
Radiology and/or Cardiology Imaging admin experience preferred
Working Conditions
Normal sedentary office environment
Work requires frequent mental/visual effort and operating a PC
#LI-NO1
Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
2403005646
Tenet Healthcare Corporation