Lead Application Analyst

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Position Overview

The Lead Application Analyst will work on software design, configurations, upgrades, and improvements. As the primary support contact for application end-users, the Lead Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. This role will guide workflow design, build, and test systems and analyze other technical issues associated with the lab operation and/or business software. The Lead Application Analyst supports the application or Project Manager and has responsibility for the scope, schedule, and quality of the software project in relation to the applications.

The Lead Application Analyst plays a critical role in managing and optimizing our Source-to-Pay platform, primarily Coupa and SAP. This role is expected to have a high-level of understanding of the business processes, systems and integration methodologies. The Lead Application Analyst will have an in-depth knowledge of Coupa and SAP configuration surrounding Source-to-Pay capabilities. They will have a proven ability to lead and mentor a team of analysts, providing guidance and support. This role will require a strong focus on providing excellent support to end-users, as well as effective communication and collaboration skills to work with cross-functional teams and external partners.

This is a hybrid role based out of our Madison, WI office location.

Essential Duties

Include, but are not limited to, the following:

• Intake new requests and consult with the business to triage those requests to understand priorities.

• Coordinate the day-to-day priorities of the team.

• Provide mentorship to team members on project issues, key success factors, and lessons learned.

• Assist as a support contact for designated area.

• Lead project delivery in accordance with the project implementation plan and operational direction for projects of medium complexity.

• Guide workflow design, build and test the system, and analyze other technical issues associated with the software.

• Responsible for final review of workflow mapping and documentation.

• Assist with complex audits.

• Develop detailed documentation, gap analyses, process flow charts, and decision tables to aid in the understanding of business requirements and potential solution options.

• Consult with a broad group of stakeholders to understand competing requirements; negotiate a process/system solution that will meet the needs of the broader group.

• Serve as a liaison between organizational needs and the vendor's implementation staff.

• Maintain regular communication with the vendor and participate in weekly project team meetings, as needed.

• Work with the software vendor representatives, the organization's business community, and end users to ensure the system meets the organization's business needs regarding the project, deliverables, and timeline.

• Develop an understanding of operational needs to set the direction for the organization's workflows.

• Participate in training and working with end-users.

• Troubleshoot problems and questions.

• Review the status of projects and issues on an ongoing basis with project leadership.

• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.

• Identify and implement requested changes to the system.

• Ability to work within a cross-functional team.

• Apply strong problem-solving skills.

• Ability to take ownership of work activities and ensure that they done in a timely, accurate, and efficient manner.

• Ability to recognize assignments or tasks that need to be completed, to seek out additional assignments, or tasks, and to help others.

• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.

• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

• Ability to learn new software application(s).

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company's Quality Management System policies and procedures.

• Maintain regular and reliable attendance.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

• Ability to work designated schedule.

• Ability to work nights and/or weekends, as needed.

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.

• Ability and means to travel between local Exact Sciences locations.

• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.

• 5+ years of experience in a hands-on technical role through technical project management, systems development, or other similar role relating to the essential duties of the position.

• 2+ years of experience serving as a subject matter expert in a capacity that is relevant to the area this role will focus/support.

• Demonstrated ability to assist with the implementation of project and systems delivery methodologies.

• Demonstrated flexibility with respect to changing end-user business needs.

• Demonstrated ability to perform the essential duties of the position with or without accommodation.

• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• In-depth knowledge of Coupa design and configuration.

• In-depth knowledge of SAP MM/PP/FI-AP design and configuration.

• Experience leading teams of analysts and directing work of others .

• Understanding of integration points between Coupa and SAP.

• Experience leading complex projects and coordinating work amongst a cross-functional team.

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Salary Range:

$85,000.00 - $135,000.00

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

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