Lead Analyst - Hardship Program Admin

Iberdrola Orange , CT 06477

Posted 1 week ago


Maintain solid working relationship with vendors and community action

agencies in support of low-income programs

Act as SME to support regulatory filings. Will represent UIL at local or

state agency functions related to low-income programs. May

represent UIL at regulatory meetings, committees, or hearings. Respond

to all data requests relating to hardship customers

Ensure SOX compliance and respond to audit requests for hardship


Evaluate existing business practices in order to identify process

improvements that would better serve customers and while eliminating


Coordinate and collaborate in cross functional teams to implement SAP

upgrades, system integrity,

Keep abreast and ensure compliance to regulatory and legislative changes

related to low-income programs

Analytical ability required to evaluate the effectiveness of low-income

programs and determine opportunities for improvement.

Establishes analysis requirements to determine the effectiveness of Low

Income Programs across UIL operating companies.

Describes a range of options, makes recommendations and applies optimal

solutions related to hardship protection including Medical,

MAPP, MPP Forgiveness. Conducts the research, analysis and communication

of results of other team members. Delivers

presentations of results to executive UIL management and others in a

clear and effective

manner. May represent UIL's position to external audiences, including

regulatory or legislative forums, community

and customer groups, and industry entities.

Seven years of experience with customer information systems (SAP highly


Demonstrated expertise in working with hardship customers in accordance

with Connecticut statutes and regulations.

Demonstrated ability to communicate and present effectively with

internal and external customers including Community Action

Agencies, DSS and PURA.

Skills and Requirements

Requires a Bachelor's of Science/Arts Degree from an accredited

college/university in a related analytic discipline

including but not limited to Liberal Arts, Social Science, Computer or

other Science, Business


  • Develop Self & Others

  • Empower to grow

  • Collaborate and Share

  • Be a role model

  • Focus to achieve results

  • Be agile

  • Technical Skills

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

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Lead Analyst - Hardship Program Admin