Lead Analyst, Client Relationship Services

Overview

Job Purpose

The Intercontinental Exchange is looking for a highly skilled, experienced, and industrious candidate to serve within the NYSE Equity and Options business lines. This individual will have day to day operational responsibilities with respect to NYSE Equities and Options membership, onboarding, ongoing account maintenance, customer facing system administration and various customer service duties.

Responsibilities

• Possess or develop a deep understanding of the different NYSE SRO Membership requirements, review timelines, and approval process

• Ensure that the NYSE systems adequately service the needs of our member firms and associated individuals. Provide direction to Product Development based on customer needs and system requirements

• Interface with customers and other NYSE internal teams to field, clarify, understand, answer questions and offer suggestions regarding firm and individual permissioning, connectivity, clearing firm changes, and other troubleshooting as necessary

• Ability to create and support customer facing documents, application materials, and forms for all NYSE markets

• Perform critical administrative tasks with a meticulous level of diligence and an eye towards safe and secure ways to automate the tasks

• Provide excellent customer service daily

Knowledge and Experience

• BA/BS degree preferred or a minimum of 5 years in a support role of a trading floor, broker dealer and or back-office environment

• Previous experience with customer service

• Previous experience with Options trading and/or operations

• Excellent critical thinking skills and diligence

• Initiative-taker with the ability to multi-task effectively and independently within a challenging environment

• Advanced Microsoft Word and Excel skills

• Exceptional communication skills, both written and verbal necessary; high degree of comfort speaking to all levels of management both internally and externally

Schedule

This role offers work from home flexibility of one day per week.

New York Base Salary Range

The expected base salary for this role if located in New York City is between 87,500 - 183,100 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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