Lead Analyst - Programs

Job Title: Lead Analyst - Customer Communications

Company: ASC

Location: Binghamton NY, Augusta ME, or Orange CT

Reports to: Manager Research and Strategic Communications

The base salary range for this position is $80,582 to $104,756 and is dependent upon experience.

Job Summary

Works for the Manager of Research and Strategic Communications to support the development and delivery of customer communications across 8 Avangrid operating companies to achieve business objectives. Works with internal clients and subject matter experts to identify communication needs, develop accurate, compliant, on-brand communications, and coordinate delivery to targeted customers. Manages stakeholder approvals to deliver communications on schedule.

Key Responsibilities

35% Manages the development of a communication playbook (monthly paper and electronic newsletters, bill messages, billing envelopes, and telephone on-hold messages). Initiates creative development and copywriting for up to eight operating companies per month. Works closely with graphic designers to develop communication pieces and actively manages through the 5-stage approval process with internal stakeholders up to and including the Vice Presidents of Customer Service. Assure all mandates for these communication channels are tracked and delivered on time.

30% Manages the delivery of gas safety public awareness campaigns for NY, CT, MA, and ME gas companies. Maintain a plan for gas safety mandates and account for mandate completion and spending. Serve as liaison to Natural Gas Association Public Awareness Committee

25% Lead the development of communications for small to medium-sized communication projects in response to emerging business issues and ideas (service recovery, electrical safety, supplier choice, etc.). Meet with internal clients to understand the request, and develop an approach to deliver on-strategy, on-brand, and on-time communications. Requires internal stakeholder and vendor management (commercial printers, direct mail services, media buyers).

5% Support small web requests for updates to Company Websites working in the Web platform.

5% Provides support for Emergency Events for NY, CT and ME by participating in a 52-week rotation of key resources to support customer communication needs as indicated by the Public Information Officer during incidents.

Required Qualifications

Experience in Microsoft Suite (Word, PowerPoint, Excel)

Excellent oral and written communication skills - copywriting, editing, and proofing.

Excellent organizational and interpersonal skills

Ability to manage vendors for on-time, high-quality deliverables

Ability to thrive in a fast-paced environment, working on multiple projects at a time

A combination of a Bachelor's Degree or four to eight years of experience will be considered

A Bachelor's Degree in Communications, Marketing, or Business is preferred

Preferred Qualifications

• Experience working in email platforms such as dotdigital, Mailchimp, Constant Contact

• Ability to write HTML code

• Experience with web platform editing, building, management

• Experience with Mail Merge, commercial printing, direct mail services, media buyers

• Data analysis experience

• Project management experience and/or communications planning

• Skilled in Excel and/or Power BI

• Prior experience using Adobe Workfront or similar project management and communications proofing tool

Competencies (this is standard for all jobs)

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or External)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Disclaimer (this is standard for all jobs)

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate based on an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This applies to employees who will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

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