Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead, Account Control

Expired Job

Alliance Data Columbus , OH 43216

Posted 4 months ago

Job Summary

The Account Protection Team is responsible for reducing fraud loss by utilizing various fraud detection tools, to review and verify customer behavioral activity, thereby minimizing fraud losses and reducing risk.

Operations Leads combine a passion for providing quality customer service with a background in fraud. Time management and organizational skills are necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.

This position requires an understanding of compliance and regulations as it relates to fraud. Interactions in this role are multilevel to include associates, supervisors, and directors on a regular basis where practicing outstanding verbal and written communication, and active-listening skills is essential. Also essential to this role is the ability to easily establish rapport and credibility with a variety of customers.

Reports to


Essential Job Functions

COMPLIANCE understanding the risk and impact of fraud on the business. Continuously participate in educational opportunities to be current on fraud practices.

CALL QUALITY provide support to ensure associate call quality and negotiation are within compliance and regulatory guidelines. This includes call listening and monitoring associates on the floor.

COACHING Supervisors will provide the Operations Lead with the associate performance information necessary to coach associates towards success. By using a variety of coaching tactics, the Operations Lead goal is to raise the associate performance to a level of success.

CUSTOMER CARE handle escalated calls that the associate is unable to resolve

TRAINING in conjunction with the team Supervisor, assist with the onboarding of new associates. Identifies areas of training for existing associates and ensures that this is completed.


High School Diploma or equivalent

Work Experience

One year of call center experience, six months in Account Protection preferred

PC Proficient basic Word and Excel

Knowledge, Skills and Abilities

Excellent oral and written communication skills necessary to engage with Associates and Leadership

Team oriented

Demonstrates leadership skills

Ability to motivate others


Able to prioritize tasks

Some analytical skills are preferred

Working Conditions/ Physical Requirements

Call Center Environment

Direct Reports


This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Alliance Data card services business

Alliance Data's card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.

We uphold our Know more. Sell more. promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers.

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

  • All job offers are contingent upon successful completion of credit and background checks.

  • Alliance Data is an Equal Opportunity Employer.

  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

  • Alliance Data participates in E-Verify.

  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To learn more, visit



upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer & Community Banking Control Management Rcsa Lead Vice President

Jpmorgan Chase & Co.

Posted 7 days ago

VIEW JOBS 1/9/2019 12:00:00 AM 2019-04-09T00:00 Apply Now Consumer & Community Banking – Control Management – RCSA Lead – Vice President Req #: 180090765 Location: Columbus, OH,US Job Category: Accounting/Finance/Audit/Risk Job Description: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at Consumer Banking Control Management is primarily responsible for oversight and governance in the execution of the RCSA (Risk and Control Self-Assessment) framework. The team works across the various Consumer and Community Banking Line of Business control functions to identify and manage risks within our business and properly executing Firmwide Standards. Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. Control Management focuses on four areas: 1) Control design and expertise 2) Risks and controls identification/assessment 3) Control breaks and resolution 4) Control governance & reporting The RCSA Lead role is an individual contributor that provides guidance and oversight in executing the RCSA Program. Role Responsibilities: * Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols * Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies * Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk * Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions Create and maintain an ongoing, comprehensive risk and control evaluation summary for Consumer Banking. * Compile data from various program activities: risk and control evaluations, issues and action plans, Key Risk Indicators, operational risk loss events, and other relevant metrics; * Incorporate findings from Compliance Risk Assessments and other Operational assessments; * Analyse RCSA risk and control evaluations to identify trends that should be addressed; * Provide explanations as to causes for changes in aggregated risk levels. * Collaborate with Control Managers on emerging material risks and prepare suitable descriptions for executive leadership to assess impact to the business. * Guide Control Managers establishing properly structured RCSA Assessments that properly reflect the relevant operational risks and controls for business units within Consumer Banking. * Execute RCSA program management activities and complete required artifacts, such as residual risk review analysis and reporting program status. * Provide clear guidance and direction to Control Teams to incorporate guidance required for various Control Programs (e.g. regulatory topics, common control testing, technology controls). * Conduct Quality Reviews to ensure RCSAs are within Firmwide standards and focused on relevant operational risks and controls. * Oversight the RCSA change management process, as needed, from recent process mapping and control walkthroughs. * Develop and deliver training, job aids, and other assistance to improve control managers understanding of the RCSA program, risk and control concepts, and internal procedures. Qualifications: * Bachelor's degree or equivalent experience required * 8+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred * Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) * Prior experience as Control Officer/Manager preferred * Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience * Strong organizational and prioritization skills * Ability to multi-task and deliver to a tight deadline * Self-starter who enjoys working in a fast-paced and demanding environment * Experienced and proven ability to gather/analyze complex data, develop accurate conclusions and provide recommendations with sufficient comprehension of the business to understand risk implications * Strong interpersonal skills and ability to work with people at all levels across all functions * Ability to facilitate a highly collaborative process within cross-functional environment to build consensus Skills: * Business knowledge - ability to understand the business / knowledge of regulation surrounding business * Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner * Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills * Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment * Process analysis / design acumen – ability to understand a process and associated risk to inform control design * Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions o Understanding root cause / identifying control breaks o Developing timely and sustainable solutions o Analyze metrics for emerging risk * Implementation skills o Writing Action Plans, Procedures o Change Management * Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making Jpmorgan Chase & Co. Columbus OH

Lead, Account Control

Expired Job

Alliance Data