LEA - Retail Optical Assistant

OPTICAL ASSISTANT

Lake Eye Associates (A US Eye Company): From general eye care to ground-breaking laser cataract surgery and cosmetic eyelid surgery, Lake Eye Associates offers compassionate treatments for various eye conditions and diseases. Our experienced ophthalmologists and helpful, highly trained staff perform and manage every treatment. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision.

About US Eye: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups, providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and five surgery centers, led by 95 providers and over 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

Job Summary: Are you a strong customer service professional looking for an opportunity to get into high-end optical retail? If so, we want to hear from you! A career as an Optical Assistant is an exciting opportunity to learn on the job in an industry that combines the love of retail and medical devices. Detail-oriented, able to multi-task, and customer service skills are a must!

Essential Job Functions:

• Listen and address the needs of patients as evidenced by company standards and policies.

• Answer the phones and communicate patient's needs to the Opticians and Optical Technicians.

• Efficiently take orders for contact lenses, create contact lens encounters, and order lenses from ABB or another supplier.

• Navigate insurance websites to assist patients with their plan's available benefits and costs.

• Sell and create encounters for accessories.

• Learn the lensometer.

• Oversee Frame Inventory.

Competencies:

• Demonstrated ability to follow oral and written instructions.

• Must be able to maintain a high degree of confidentiality.

• Ability to multi-task, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization.

Position Type and Expected Hours of Work:

• This is a full-time position based in Wildwood, FL.

• Full-time position with days and hours Monday through Friday, 8 am - 5 pm.

• Travel to other locations as necessary.

Education and Experience:

• A high school graduate or equivalent (required)
• Excellent communication and listening skills to adequately address patient needs (required)
• Customer Service or service-related experience is a plus (required)

Benefits:

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.