L&D Learning Innovation & Technology Manager

Pwc Buffalo , NY 14202

Posted 2 months ago

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. Our Learning and Development Technology team manages construction of interactive training modules that facilitate effective learning at all staff levels. As part of the team, you'll help with building learning dashboards, white board modules, digital learning exercises and other formats of interactive learning that facilitate effective individualised and team based learning.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.

  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.

  • Coach others and encourage them to take ownership of their development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Focus on building trusted relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Additional Educational Preferences:

Bachelor or Graduate Degree

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

  • Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);

  • Using agile project management techniques (including sprint planning, backlog management and sprint review);

  • Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.);

  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration;

  • Displaying an understanding of learning technology needs assessment, design, and evaluation methods and processes;

  • Applying knowledge of learning management systems and how future enhancements can support learning and development with respect to firm goals, strategic priorities and development;

  • Implementing new compliance or learning technology processes and systems, and maintaining systems and processes for an optimal learner experience;

  • Creating intellectual capital as part of efforts to enhance learning systems;

  • Leveraging technical capabilities to address how learning solutions integrate with our core LMS, LXP, and other firmwide platforms through xAPI, API, data feeds, etc.; to a delightful unified consumer experience;

  • Embracing and delivering learning technology solutions and support through a data driven storytelling approach, (e.g.; data visualization, wrangling);

  • Leveraging the knowledge and skills of team members and teaming effectively across business and technical functions organization to deliver high-impact results;

  • Exhibiting interpersonal skills collaborating with stakeholders on identifying and articulating business problems/challenges while developing business and technical requirements, and proposing solution recommendations; and,

  • Highlighting communication skills on business goals, project plans, issues, and risks while leading the team through delivery of operational projects or incident resolutions.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


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