L&D Digital Design & Development Manager

Pwc Philadelphia , PA 19107

Posted 4 months ago

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. As part of our Learning and Development Design and Curriculum team, you'll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You'll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of your comfort zone.

  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.

  • Coach others and encourage them to take ownership of their development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties

  • Focus on building trusted relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Understanding adult learning theory, digital production processes, and digital learning design/responsive design in both formal and informal learning environments and the linkage between design and learning evaluation/assessment;

  • Understanding digital learning platforms, tools and systems, designing and leading for major educational technologies including mobile, micro- and nano-learning, simulations and branching elearning, videos and animations, electronic performance support, etc., and the applicable development processes/timelines and appropriate uses of these technologies;

  • Understanding development tools (e.g. Gomo, Storyline, Adobe CC, video and audio production & editing);

  • Understanding 503/508 Compliance requirements, technologies and design considerations for all modes of learning, and updating existing courseware to achieve compliance; and,

  • Understanding regulatory environments, NASBA CPE requirements, and compliance standards, and how they apply to digital delivery formats, including those applicable to Quality Assurance Standards (self studies, nano-learns, hybrid learning).

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Utilizing advanced project management and instructional design skills across complex, high-impact projects;

  • Working in a software development and/or learning technology development environment;

  • Developing and managing project plans; establishing digital learning solutions will meet business needs;

  • Leveraging demonstrated project management skills and overseeing different projects and optimizing project resources;

  • Linking digital design, responsive design, evaluation, learning assessment, and production management on projects;

  • Leveraging effective use of learning technologies; successfully identifies, adopts and applies innovative new approaches and platforms to learning programs;

  • Delegating and driving accountability across a team and across multiple projects; and,

  • Consulting in highly ambiguous environments and collaborating through use of effective oral and written communication skills.

Demonstrates intimate abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

  • Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);

  • Using agile project management techniques (including sprint planning, backlog management and sprint review);

  • Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;

  • Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,

  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


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L&D Digital Design & Development Manager

Pwc