L&D Design & Development Live Senior Manager

Pwc Nashville , TN 37201

Posted 2 months ago

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. As part of our Learning and Development Design and Curriculum team, you'll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You'll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Take action to ensure everyone has a voice, inviting opinion from all.

  • Establish the root causes of issues and tackle them, rather than just the symptoms.

  • Initiate open and honest coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Develop specialised expertise in one or more areas.

  • Advise stakeholders on relevant technical issues for their business area.

  • Navigate the complexities of global teams and engagements.

  • Build trust with teams and stakeholders through open and honest conversation.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:
6 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Knowledge/Skills:

Demonstrates intimate knowledge and/or a proven record of success as a team leader in the following areas:

  • Leading large-scale initiatives with multiple stakeholders and work streams while delivering a high quality, impactful learning intervention spanning both live (conferences, classroom, virtual classroom) and digital solutions;

  • Utilizing adult learning theory and instructional design in both formal and informal learning environments, and the linkage between design and learning evaluation/assessment;

  • Understanding of regulatory environments/compliance standards and the impact on business;

  • Engaging any level of stakeholders in communicating the overall impact of a learning intervention to the business alongside the cause and effect of financial and human resources needed for completion of the project;

  • Collaborating across a learning organization to create the most effective, efficient, and impactful solution;

  • Creating project plans for all sizes of projects, driving milestones, meeting deadlines, managing to budget, and reprioritizing as needed to complete timely delivery of projects; managing projects from inception to completion;

  • Creating engaging, innovative learning activities and compelling course content that enhances retention and transfer;

  • Working with subject matter specialists to develop learning requirements for targeted audiences;

  • Designing for blended learning solutions that include educational technologies including self-study, mobile learning, virtual classroom solutions, job aides, and learning objects, electronic performance support, etc., and the applicable development processes/timelines and appropriate uses of these technologies;

  • Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;

  • Answering questions and providing direction to less-experienced staff; and,

  • Coaching staff including providing timely meaningful written and verbal feedback.

Demonstrates intimate abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

  • Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);

  • Using agile project management techniques (including sprint planning, backlog management and sprint review);

  • Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;

  • Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,

  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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L&D Design & Development Live Senior Manager