A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy. As part of our Learning and Development Design and Curriculum team, you'll help lead the design process for all PwC traditional classroom and technology enabled learning solutions. You'll be working with subject matter specialists, programme directors/managers and project teams to strategise effective ways to educate and train our people on industry related materials.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
Demonstrates thorough abilities and/or a proven record of success in the following areas:
Providing candid, meaningful feedback in a timely manner;
Answering questions and providing direction to less-experienced staff;
Understanding of blended learning solutions/methods including instructional design, learning objectives, educational technologies (e.g. virtual classroom) and adult learning theory;
Displaying and continuously developing project management and instructional design skills, business contexts and learning needs of a professional services firm and NASBA and AICPA CPE requirements and the impact on business;
Working independently and prioritizing time to complete project tasks/deliverables within established project timeframes;
Collaborating across the organization and with external vendors to meet client expectations, learning objectives, and implementation requirements to create an effective learning environment;
Understanding of NASBA and AICPA CPE requirements and the impact on business;
Understanding business contexts and learning needs of a professional services firm;
Leveraging prior knowledge/experience in a relevant area desirable, though not required; and,
Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, keeping leadership informed of progress and issue.
Demonstrates thorough abilities and/or proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:
Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);
Using agile project management techniques (including sprint planning, backlog management and sprint review);
Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,
Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.