LCS Specialist - Overhauls

KRONES designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

JOB SUMMARY: Responsible for all internal phases of equipment overhaul implementation & overhaul contracts. Continuous focus on exceptional customer satisfaction throughout the entire project. Carry out multiple projects with changing priorities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Overhauls:

• Daily review of LCS sales opportunities in CRM for time & material overhaul project requirements.

• Create all project charters & documents for tracking.

• Request OSAT files to Krones AG or PDF machine manuals to Krones, Inc. (as applicable).

• Create all service orders for audits/overhauls.

• Provide support to service technicians with digital software to conduct machine audits.

• Provide OSAT guidance & troubleshooting to field technicians during the audit.

• Review completed OSATS & create SAP parts quotations from each machine OSAT file.

• Collaborate with E2E Project Manager for the customer PO.

• Create SAP sales orders according to clarified project milestone dates.

• Quality check all parts order entry.

• Follow-up & maintain communication with LCS Order Management & E2E Project Managers.

• Coordinate parts delivery dates with LCS Order Management & all stakeholders.

• Create & distribute shipping details information to E2E Project Managers & service technicians or onsite lead.

• Attend weekly overhaul meeting with assigned Materials Management counterpart (as needed).

• Provide timely & accurate responses to project stakeholder inquiries & project changes.

• Enter SAP quotes & orders during overhauls in conjunction with onsite execution team & provide tracking.

• Monitor & track all rush shipments entered during the onsite overhaul.

• Process parts reclamations or returns as needed from onsite service technicians or E2E Project Managers.

• Coordinate internal calls, meetings, & communications between stakeholders & project team throughout the project implementation phase.

• Review project implementation for potential process improvements.

• Understand & execute international customer specific topics including, but not limited to, hazmat materials protocol, incoterms, SAP shipping conditions, logistics, customs clearance process, proforma creation, & commercial invoices.

• Other Duties:

• Carry out work according to established ISO & company safety procedures.

• Distribute sales brochures (as needed).

• Attend required trainings.

• Continual upskilling on new Krones technologies & customer offerings.

• Conduct one-on-one training of new hires.

• Write & revise work instructions.

• Follow company policies.

• Work overtime as volume dictates.

• Other duties as assigned.

REQUIRED QUALIFICATIONS:

Education:

• A two-year technical degree or equivalent experience is required.

Knowledge, Skills, or Abilities:

• Must have excellent verbal and written communication skills as well as an elevated level of interpersonal skills for internal and external customer interaction.

• Must have previous project coordination experience in some capacity (minimum 1 year).

• Must be able to work in a high volume, intense work environment while consistently working to meet or exceed deadlines and maintaining a personal sense of urgency during projects.

PREFERRED QUALIFICATIONS:

Knowledge, Skills, or Abilities:

• Technical understanding of Krones product lines or related experience desired.

• Software skills desired:

• SAP

• Intermediate to advanced level

• CRM (Customer relationship management)
• Microsoft Excel

• Intermediate to advanced level

• Microsoft Outlook

• Intermediate to advanced level

• Microsoft Word

• Beginning to mid-level

• SharePoint

• Beginning to mid-level

• OSAT Software (Onsite Assessment Tool - proprietary Krones software)

KRONES, INC. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.

A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.

As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.