Lawyer.Com Account Manager
Basking Ridge , NJ 07920
Posted 6 days ago
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Lawyer.com Account Manager
Lawyer.com is looking for an Account Manager to help build our relationships with top Lawyer Members. Account Manager will be responsible for on-boarding new Members, maintaining relationships and offering upgrade services to existing and new Members.
We have over 2,000 Lawyer Members paying between $1,000 and $10,000 per year for our services. We deliver excellent value via our leading online directory and advanced legal marketing services. Most paying Members are based in U.S. and our new Canadian and UK directories are opening up international Membership opportunities. We are profitable, expanding rapidly and offer many opportunities for career growth in Basking Ridge, NJ and Easton, PA. Lawyer.com is part of World Media Group LLC, which also owns interests in Doctor.com and Fans.com in NYC, Scientist.com and Revenue.com in California and India.com.
As an Account Manager, you'll be responsible for keeping our Members engaged and excited, reinforcing the value of our services and providing expert advice and support. You will maintain close and frequent contact with Members, strengthen rapport, and empower them to benefit from our services. We are looking for someone that has had experience working with a subscription based company.
Your main objectives will be to:
- provide high quality on-boarding experiences for Members
- ensure Members understand our services and best use practices
- track at risk Members and develop improvement plans
- help upgrade Members into new services
- build a metrics based strategy for constant improvements
- Proven sales and account management track record
- SaaS exposure
- Strong organizational skills
- Self motivated, problem solving, hard worker
- A strong sense of ownership and personal accountability
- Will follow up on critical work after hours when required.
- Strong written and verbal communication skills
- Experience with Google Docs, Excel
- Ability to teach yourself related software and online applications
- Ability to travel 1 week per quarter to legal conferences
- Short commute to Basking Ridge, NJ or Easton, PA offices
- Enjoy fast moving start up environment
- Positive fun inclusive personality
- Team player interested in supporting junior employees and other departments.
- Experience in legal services industry
- Experience in online marketing including SEO, SEM and SMO
- Online content writing skills
- Familiarity with Google Analytics, Adwords, Google Business Listings
- Management of team including recruiting of team members.
- Experience with drawing and design applications
- Interest in learning basic html and css.
- Experience presenting strategy and process recommendations to senior management
- Competitive Base Salary
- Monthly performance bonuses
- Company wide bonuses - annual and milestone based
- Stock options
- Medical, dental and vision healthcare insurance
- Health oriented work environment including sit/stand electric desks
- Fun company events, theme Fridays, summer hours.
- Subsidized continuing education, offsite training courses.
- Open management structure encourages communication and feedback
- Collaboration with other World Media Group companies including Doctor.com