Laundry Supervisor

Celebration Hotel LTD Savannah , GA 31401

Posted 3 months ago

Beginning in the Fall 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah's historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.

JW Marriott Savannah offers a work experience unlike any otherwhere pursuing your passion is not only welcomed, it's actively encouraged. We're seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.

As a Grand Performer, you will have access to ELITE Benefits/Perks such as:

  • Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends

  • Free Employee Meals!

  • We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired!

  • 20% Discount at all Kessler restaurants, Art Galleries, and Spas

  • Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months

  • Health Insurance Plans as low as $22/week!

  • Stay Healthy! Kessler Wellness Challenge promotes healthy lifestyle with discounts at gyms and giveaways

  • We care about your Fur Babies too! We provide discounted Pet Insurance!

  • After your 1st year, you can accrue on average of 20 days of Paid Time Off (PTO)

  • We will offer 1.5 times the base rate/hour when you work any of the 7 observed holidays throughout the year!

  • "Tickets at Work" discounts, special access to theme parks and more!

  • Recognition Program with amazing prizes!

  • Tuition Reimbursement and Professional Certification Assistance

  • Company paid Basic Life Insurance $10,000

  • This position is expected to start 1 months prior to opening date*

Summary:

The Laundry Supervisor's primary responsibility is to manage the daily operations of the laundry department and ensure both quality of product and productivity of labor in this area. They are to demonstrate the G.U.E.S.T and L.E.A.D.E.R at all times when interacting with guest to ensure a positive experience.

Supervisory Responsibilities:

  • Directly supervises up to 10 employees in the Laundry operation. Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities include participating in the interviewing process, training employees, planning, assigning, and directing work. Providing feedback to Executive Housekeeping Manager on employee performance. Addressing complaints and resolving problems.

Experience / Education / Certifications:

  • High School diploma required

  • Hospitality or customer service experience-required

  • Minimum of 1 year experience as Laundry Supervisor required

  • Graduate of hospitality management school w/ Housekeeping internship (in lieu of work experience)

  • Minimum of 1 year of experience in a Supervisory role-required

Essential Duties / Tasks /

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

At all times, the Laundry Supervisor's conduct should act as a role model for Housekeeping Grand Performers
80% - Supervisory & Operations

  • Oversees and manages performance of Laundry and the Grand Performers to ensure efficient and profitable operation.

  • Coach and train all Laundry Grand Performers to ensure superior product for guest satisfaction.

  • Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines.

  • Prepare and analyze reports on labor cost and production of operation

  • Arrive to work on time and in proper uniform

  • Arrive to work with a positive attitude

  • Participate in daily line-up and regular training/departmental meetings

  • Maintain Supplies and report to Executive Housekeeping Manager items to be ordered for efficient operations on a daily basis
    20 % - Guest Service

  • Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps.

  • Adhere to safety guidelines

  • Respond promptly to guest requests

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Largest Hospitality Employer in Savannah growth opportunities are unlimited! 20% Discount at all Kessler restaurants, Art Galleries, and Spas Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months Health Insurance Plans as low as $22/week! Stay Healthy! Kessler Wellness Challenge promotes healthy lifestyle with discounts at gyms and giveaways Discounted Bus Passes We care about your Fur Babies too! We provide discounted Pet Insurance! 23 days of Paid Time Off (PTO)/year start accruing right away! Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year! Tickets at Work discounts, special access to theme parks and more! Recognition Program with amazing prizes! 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Coach and train all Laundry Grand Performers to ensure superior product for guest satisfaction. Periodically inventories supplies and equipment Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines. Inspects and evaluates physical condition of establishment Prepare and analyze reports on labor cost and production of operation Participate in daily line-up and regular training/departmental meetings Maintain Supplies and report to Executive Housekeeping Manager items to be ordered for efficient operations on a daily basis Adhere to safety guidelines Assists with corrective action to continuously improve service results Assists with interviews, schedules, training, coaching and counseling, resolving problems, providing open communication, and recommending discipline when appropriate. Supervisory Responsibilities An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition and accountability; in addition to facilitating team processes, on-going training and delegation for the following Grand Performers within the culture and policies. * Laundry Supervisor * Laundry Attendants * Standards & Culture * Individuals must serve as a cultural ambassador by upholding and promoting our standards. * Image & Presence: Bohemian. Our team is sophisticated and purposeful in their communication and body language * 50% Classical European, 35% Colorful Gypsy Lifestyle, 15% Funky California Free Spirit * Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance. * Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You * Listen, Empathize & Apologize, Accept Responsibility, Do Something About it, Exceed Expectations, Recover Loyalty * Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better. * Be Aligned: Collaborate effectively to accomplish goals and achieve results in the Kessler way. * Be Accountable: Have courage, accept responsibility for actions and/or inactions and expect others to do the same. Key Partnerships * To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support. * Property Housekeeping Leadership team * Property Front Office Leadership team * Work Environment / Conditions * The work environment/conditions described herein are representative of those that an incumbent may experience. * Must be comfortable working in a shared space, with constant noise, without the use of a private office. * Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. * Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice. Minimum Qualifications * Education, Certifications, Work Experience: * High school diploma or General Education Degree required * 1 years of relevant work experience in similar scope and title â€" required * Experience within luxury brand/markets required This company is an equal opportunity employer. frnch1 Marriott International Savannah GA

Laundry Supervisor

Celebration Hotel LTD