ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prior to washing, ready linen by removing foreign objects. Wash and dry laundry using correct formula for each wash load.
Fold items using technique as outlined in brand standards or by management.
Ensure that finished laundry has no wrinkles, tears or stains - remove unacceptable product to a specified location to ensure only quality product is used in guest rooms.
Maintain laundry area in a clean and orderly manner; check and clean lint traps daily on all equipment.
Maintain housekeeping and customer service standards by ensuring that towels, sheets and linens are cleaned, ironed (if necessary); and stored properly.
Maintain an acceptable pace of work to ensure efficiency and that inventory is maintained for guest needs. Perform all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.
Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards.
Maintain high standards of personal appearance and grooming, which include compliance with the dress code. Perform any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions.
Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.
QUALIFICATIONS AND REQUIREMENTS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Less than high school education; or up to one month related experience or training; or equivalent combination of
education and experience.
Ability to read and comprehend simple instructions in English, short correspondence, and memos. Ability to write simple correspondence in English.
The work environment normally entails the following:
Indoor work environment
Exposure to cleaning chemicals throughout the day
Minimal to moderate noise levels consistent with hotel environment
During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes. Position is expected to:
Stand more than 2/3 of the time
Walk more than 1/3 of the time
Sit less than 1/3 of the time
Stoop, kneel, crouch, or crawl less than 1/3 of the time
Talk or hear more than 2/3 of the time
Lift up to 35 pounds
Push / pull up to 50 pounds
Perform repetitive motion of arms, hands and fingers.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.