Laundry Attendant

Hyatt Cleveland , OH 44114

Posted 1 week ago

About This Job


The Laundry Attendant contributes to the hotel's commitment to high quality guest satisfaction and teamwork by safely and efficiently cleaning and folding the laundry and ensuring it is up to brand standards.

Additional Information:

In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Essential Functions of the Job:

  • Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs

  • Ability to communicate effectively with team members and guests; (i.e. use appropriate language, display proper tone, attitude and body language when communicating.)

  • Ability to understand and follow instructions as directed by supervisor/manager

  • Reporting to work on time and ready to begin your shift (being tardy places an unfair burden on the team)

  • Working Safely is a condition of employment. All employees must follow the safety policies and procedures and immediately report injuries to their manager or manager on duty.

  • Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources.)

Job Duties and Responsibilities:

  • Complies with State /Federal laws and hotel policies/ procedures, i.e. Employee Handbook

  • Arrives to work on-time and ready to begin shift. (Follows call-out policy.)

  • Arrives to work in appropriate work attire (uniform, foot wear, name tag) neat and professional in appearance

  • Seeks approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)

  • Acknowledges our guest with a smile and friendly "hello." Promptly attends to guest needs.

  • Displays a positive "can do" attitude while maintaining a high level of professionalism consistent with the company values

  • Demonstrates a team behavior and attitude of working together to accomplish tasks (even if outside specific job duties)

  • Completes work in a timely manner and meets productivity standards/expectations

  • Separates items according to type- i.e.: towels, sheets, blankets, etc.

  • Washes items according to methods prescribed by equipment and cleaning chemicals

  • Pre-treats heavily soiled items

  • Dries all items using the proper heat setting

  • Promptly, fold, stack, and store all items laundered to minimize wrinkling

  • Set aside any stained or damaged items for Supervisor

  • Prepare Room Attendant's inventory orders for delivery

  • Keep work area clean, neat, and well organized

  • Clean dryer lint traps in the morning, and after each two hours of use (some locations performed by maintenance)

  • Report any equipment maintenance problems promptly

  • May be asked to assist in other areas of the hotel to ensure guest satisfaction

Skills Required:

Ability to work well with others (i.e. interacts/communicates appropriately with guests and team.) Ability to learn/perform tasks efficiently and safely; follow instructions and read safety labels on chemical bottles. Ability to verbally communicate in a warm and friendly manner to our guests and team members.

Experience / Education:

Prior experience in commercial laundry or dry cleaning is preferred.

Physical Demands:

This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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