Laundry Attendant

Celebration Hotel LTD Charleston , SC 29402

Posted 2 months ago

Summary:

The Laundry Attendants primary responsibility is to work efficiently to produce a high quality of various linen products throughout their shift to ensure availability of all items to room attendants for guest rooms. They are to demonstrate the G.U.E.S.T and L.E.A.D.E.R at all times when interacting with guest to ensure a positive experience.

Supervisory Responsibilities:

  • No direct reports

Travel Required:

  • N/A

Experience / Education / Certifications:

  • High School diploma/GED - preferred

  • Previous laundry experience - required

Essential Duties / Tasks /

Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.
90% - Laundering & Cleaning

  • Arrive to work on time and in proper uniform

  • Arrive to work with a positive attitude

  • Sorting Linen according to charted guidelines

  • Load/Wash linen according to weighted guidelines and pre-set formulas/cycles

  • Fold a variety of linen to meet quality assurance standards

  • Inspect/re-wash/ discard linen on an as necessary basis under supervision and report discard accurately on a monthly basis for inventory control

  • Record daily log of wash cycles for month end reporting

  • Work efficiently to ensure productivity standards are being maintained throughout work day

  • Sweep and mop laundry room daily as needed and as daily railroad schedule dictates

  • Clean and maintain tools and machinery as necessary and as daily railroad schedule dictates

  • Follow all policies and procedures per GP Handbook and departmental requirements

  • Adhere to all safety procedures

  • Practice safe handling of soiled linen

  • Wear proper footwear
    5% - Guest Service

  • Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps

  • Respond promptly to internal/external guest needs/requests
    5%

  • Departmental Training & Meetings
  • Participate in daily line-up and regular training/departmental meetings

Knowledge / Skills / Abilities (KSA's)

  • Ability to communicate effectively with guests and Grand Performers

  • Strong organizational skills

  • Guest friendly

  • Ability to balance a variety of tasks while maintaining the highest of quality standards

  • Ability to read/recognize various tools and chemicals used throughout the cleaning process

Kessler Grand Performer Attributes

G.U.E.S.T. Service

  • Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork

  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Diversity

  • Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics

  • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Quality

  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity

  • Meets productivity standards; completes work in timely manner; strives to increase productivity; Works quickly.

Safety and Security

  • Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Attendance/Punctuality

  • Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lift a minimum of 50 pounds

  • Warm, humid environment

  • Push a linen cart filled with soiled/clean linen to perform job; up to 100 pounds

  • Push a vacuum cleaner and mop bucket

  • Reaching high above head (dusting)

  • Crouching/kneeling/twisting/pulling/turning (folding sheets/pulling and pushing linen in/out of washer dryers)

  • Grasping (pulling linen)

  • Climbing (high dusting)

Are you a returning applicant? Previous Applicants: Email: Password:

If you do not remember your password click here.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Room Attendant

Celebration Hotel LTD

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Objective / Purpose / Summary: The overall objective and purpose of the Room Attendant position is to provide a clean, sanitary, and tidy presentation for guests. The incumbent will provide courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond standards. The incumbent is primarily responsible for cleaning guest rooms and public areas as well as laundering bedding, bath and restaurant linen while complying with sanitation and personal hygiene standards, as well as established standard operating procedures. The incumbent is responsible for the safe and appropriate use of facility supplies and equipment to minimize loss, waste and fraud. Supervisory Responsibilities: No direct reports Qualifications: Education / Certifications / Work/Industry Experience: * 1+ years of relevant work experience in similar title and scope – required * Experience in similar size organizations- preferred Knowledge / Skills / Abilities (KSA's) & Competencies: * Knowledge of cleaning a guest room and public areas - required * Knowledge of proper chemical handling and usage-required * Knowledge of operation of laundry equipment- preferred * Excellent guest service and interpersonal skills with the ability to relate to diverse guests – required * Ability to provide friendly and efficient service while remaining calm and well-organized under pressure- required * Ability to prioritize and maintain multiple tasks - required * Ability to keep emotions under control -required * Ability to respond promptly to customer needs-required * Ability to communicate effectively with Guests and Grand Performers in the English language-required Essential Duties / Responsibilities / Tasks: . Primary duties, responsibilities, and tasks include, but are not limited to the following: * Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards * Promptly and warmly greet guests upon arrival using proper Kessler verbiage * Answer phones and radios using appropriate verbiage and with a smile * Clean and tidy guest rooms and public areas per the standard operating procedures * Stock carts with appropriate supplies * Strip and make beds * Clean and sanitize guest bathrooms using proper chemicals * Clean and sanitize public restrooms using proper chemicals * Read SDS sheets and understand and follow proper chemical handling * Clean and tidy common areas, including dusting and vacuuming * Clean and polish wood floors according to standard operating procedures * Empty trash * Launder bedding, bath and restaurant linen * Fold linen per the standard operating procedures * Maintain neat and orderly closets and storage areas * Sweep entryways and porches * Follow proper safety and security measures * Assist with luggage for arriving and departing guests * The Kessler Canyon Ranch is a small intimate property. The incumbent must be willing to assist in other departments as needed in order to provide exceptional service to our guests * All other duties as assigned, planned or un-planned Work Environment/Conditions: * The majority of time will be spent indoors * Occasional environmental exposures to cold, heat and water * Grounds may be slippery (appropriate footwear required) * Candidate must be comfortable working in guest rooms * Overtime is frequently required with or without notice. * Schedules may vary from week to week based on business demands Physical Demands: * While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend and crouch. * Push, pull, and lift up to 50 lbs * Reach with hands and arms, use fingers to handle or feel. * While performing the duties of this job, the incumbent is required to walk and stand the majority of shift * The incumbent is required to hear and speak Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click here. Celebration Hotel LTD Charleston SC

Laundry Attendant

Celebration Hotel LTD