The Launch and Field Trainer will be responsible for launch and maintenance training for a new service offering at participating dealerships. Through various training activities, the Trainer will educate technicians, service personnel, sales associates and management on a new service program offering. The Trainer works under the guidance of Regional and National Training Managers to meet client deliverables.
The ideal candidate will be a quick learner, an excellent facilitator, and have top-notch communication skills. Candidates should have experience in automotive technical training, in-depth knowledge of vehicle service, and hospitality/customer experience training.
Train dealer teams on information and methods to support new service initiatives, demonstrating in-depth product knowledge, and maintaining client presentation standards.
Provide exceptional client service and follow-up with all stakeholders.
Build and maintain strong relationships with your assigned locations through personal integrity, expertise, and follow through.
Become the expert on all aspects of the service offering, including tools, technology, best practices, computer system, etc.
Perform other duties as assigned
Minimum 3 years retail training/management experience
Automotive service/fixed operations experience
Excellent facilitation and presentation skills
Extensive Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
Superior oral and written communication skills
Ability to engage dealership personnel at all levels (including management) and respond to questions/concerns in a positive manner
Exceptional interpersonal skills
Ability to work well under pressure and meet deadlines
Must be flexible enough to respond positively to changes in schedule based on the needs of the Client
Available to travel, 75-100%.
Ability to stand/walk up to 100% of shift
Frequently required to walk, reach with hands and arms, stoop, kneel, crouch
Ability to climb stairs as necessary