Covenant Physician Partners Corpus Christi , TX 78410
Posted 2 weeks ago
Texas Eye Care Network, a Covenant Physician Partner, is hiring a Fulltime Surgical Counselor in Corpus Christi, TX.
About the Opportunity
Acting as both an advocate and educator, the surgical counselor assists the patient with all aspects of pre-operative preparations to promote patient confidence in their medical care and to make the surgical experience as smooth as possible. The role of surgical counselor requires excellent communication and customer service skills creating opportunities for questions, conversation, and understanding. Although the surgical counselor has many responsibilities, creating an excellent patient experience is the foundation on which everything is built.
Essential Duties and Responsibilities
Understands the surgical procedures and discusses the recommendations in laymen's terms, they are patient and understand the importance of this educational conversation.
Educates patient regarding surgical options as per surgeon's recommendations. Clarify lifestyle benefits of each option.
When options are presented, educate the patient on the lifestyle benefits of each option allowing the patient to make an informed decision based on their lifestyle.
Educates the patient about costs associated with the surgery.
Estimated insurance payments
Estimated patient out-of-pocket payment (co-pay, deductibles)
Pricing for elective refractive procedures
Financing options and assist with enrolling as needed
Creates a calm environment in which patient is comfortable asking question to further understanding of surgeon recommendations.
Shows impeccable attention to detail when acting as a liaison between the office, surgical facility, and the patient.
About the Candidate
High school diploma or equivalent.
Minimum 1 year of experience in a customer service role.
2 years of Lasik coordinator experience, preferred
Excellent communication and interpersonal skills.
Capability of meeting patient surgical scheduling volumes as established by the lead technician.
Bilingual skills preferred: Fluent in Spanish and English.
Previous surgical counseling or patient education experience preferred.
What We Offer
Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
Medical, Dental, and Vision insurance after 30 days of employment
Voluntary employee and dependent life plans
Short and Long-term disability
Health Savings Account and Flexible Spending Account eligibility
Critical Illness, Accident, and Hospital Indemnity insurance
$250 of professional development funds provided every year
Tuition Reimbursement up to $5,250 annually
Free counseling sessions through our Employee Assistance Program
Invest in your future with a company match on your 401k
Associate discounts at major retailers such as Amazon Prime, Costco, and Sam's Club
Travel discounts with Hertz and Liberty Mutual
Verizon Wireless discounts
Free legal assistance through RocketLawyer
Pet Insurance
RN.com subscription reimbursement
Access to our free mental wellness program - Sibly
Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Covenant Physician Partners