Penn Virginia Corp. Houston , TX 77020
Posted 2 days ago
Assist in day to day IT Infrastructure Operations including monitoring and maintaining all server hardware, operating system software including security patches and certain application system software under the supervision of the Manager, Infrastructure. In addition, provide Tier 2/3 IT Help Desk support services for the local users or in the field.
Bachelor of Science in Computer Science, Bachelor of Business Administration in MIS or related field with appropriate Microsoft certifications (MCSA or MCSE) desired.
Equivalent industry experience would be accepted in lieu of bachelor's degree.
Minimum 4 years' of technical support experience.
2+ years' of relevant Microsoft Windows OS/Network environment management experience.
Must be able to work independently and coordinate multiple tasks/projects.
Excellent verbal communication skills with a customer-focused demeanor are highly desirable.
Duties and Responsibilities
Monitor and maintain all servers including security patching.
Perform administrative functions such as user/group creation and management.
Troubleshoot all technology-related problems, including problems relating to hardware, software, network or Internet connectivity, etc. and work with external vendors where required.
Ensure backups are run each night and rotated offsite according to specification.
Assist and provide Tier 2/3 IT Help Desk support services to the local user base and in the field operation locations.
Provide basic instruction and training for users in the operation of installed hardware and certain software systems, including remote access.
Assist in all new Infrastructure hardware installations and support where required.
Assist IT Management on other tasks/projects, as needed.
Participate as a team player and coordinate activities with other IT resources.
Always on Call and must provide off hours technical support. Occasional night and weekend work will be required for problem troubleshooting and repair or during special projects/rollouts.
Show desire and ability to learn new technologies and its application in the current environment.
Ability to lift more than 50 pounds required.
Occasional Travel may be required.
Penn Virginia Corp.