Laguardia Site Director

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Flushing, NY (LaGuardia Airport)

Pay: $160,000-$215,000

This role is responsible for effectively managing and administrating the operations team for Delta's brand-new world-class LaGuardia Terminal C. This position is a key leader on the Account core team responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management and Occupancy Planning functions. This individual will partner with Delta and additional service providers to maintain airport operations, overseeing a range of integrated facility management services supporting airport operations, ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.

Relationship Management:

• Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.

• Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.

• Drive superior performance through excellent people management

• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices

• Manage the performance and outcomes of assigned staff reporting to the position.

Compliance:

• Achieve contractual requirements and account annual goals, including but not limited to work order management metrics and all contractual KPI goals.

• Provide overall facility services per accounts' standard processes and procedures, including applying policies and programs and coordinating information.

• Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.

Process Management:

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.

• Deliver regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets and monthly/quarterly budget adherence targets as prescribed.

• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts' owned premises.

• Ensure understanding of contract requirements across the organization.

People Management:

• Responsible for overall team management, staff development, and planning. Execute staff succession and growth plans.

• Involved in the compensation planning process.

• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.

Additional Responsibilities & Skills:

• Strong leadership and relationship-building skills

• Strong interpersonal skills and problem-solving ability

• Excellent verbal/written communication and presentation skills

• Proven record of providing excellent internal and external customer service

• Knowledge of standard business and accounting practices

• Knowledge of Excel and ability to analyze data

• Ability to be on-site five days a week.

• Any and all other duties and tasks assigned.

Estimated compensation for this position is:

160,000.00 - 215,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -Flushing, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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Accepting applications on an ongoing basis until candidate identified.