Laboratory Support Technician Lead-Lab Administration-Ankeny

Unitypoint Health Ankeny , IA 50015

Posted 2 months ago


Provide efficient and accurate answering, messaging or routing of all incoming telephone traffic to testing department, billing department, medical technical consultant and management. Creating a reliable and professional communication link between UnityPointHealth Des Moines physicians, staff, patients, clients and other referral laboratories.


  • Registers, orders and accessions specimens utilizing the laboratory and hospital information systems by entering and/or verifying patient information. Matches requested tests to Laboratory-offered tests. Follows all UnityPoint Health - Des Moines policies regarding Medicare and Coding compliance. Prioritizes specimens and relays special requests, and all additional information

  • Knowledge and understanding of Answering System, phone system, Symposium system and Onbase Scanning System. Exercise good judgment in prioritizing and expediting calls, contacting appropriate person when necessary, by all available means until message is delivered or cancelled. Exercising good problem solving and conflict resolution skills. Notify management/charge and record all problems or complaints

  • Assesses specimen acceptability for specimen type, volume, time past collection, duplication, and appropriate collection guidelines; and appropriately cancels accessions due to misordering, unacceptable specimens, uncollected work, or by request of other healthcare employees when following up on problems

  • Provides information concerning specimen collection, patient results, interface ordering, normal values, Laboratory operation, and phlebotomy; and monitors interface orders to ensure specimen collection.

  • Instructs, trains, and evaluates students and new employees



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school graduate or equivalent.

Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is preferred. Coursework in biology and/or chemistry is considered.


No experience is required.

Previous employment in a medical setting is highly preferred.




Must be able to read, write, and speak fluent English.


Use of usual and customary equipment used to perform essential functions of the position.

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Laboratory Support Technician Lead-Lab Administration-Ankeny

Unitypoint Health