Data Innovations Colchester , VT 05439
Posted 2 weeks ago
Essential Functions and Responsibilities:
Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software, sometimes under the guidance of a Senior Consultant, Lead, or Principal Consultant
Provide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company's software solutions
Provide customers and Business Partners with appropriate training and education on the company's product and solutions as part of service implementations
Develop and maintain an advanced level knowledge of the use and functionality of the company's software products, its associated modules, and the laboratory industry
Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
Successfully execute project plans through their completion for assigned service implementations to include managing scope, budget and change requests using best practice implementation methodology
Manage and accurately track time spent on assigned projects and tasks, and meet 65%+ utilization goals established for the position
Collaborate and provide troubleshooting support for TPS team members
Ensure customer concerns are proactively communicated to leadership as appropriate
Document and deliver project status updates to all necessary individuals responsible for the service activity
May participate in TPS/Company SDP's or initiatives such as services methodology, product launches, and new service offerings, after meeting utilization goals
Responsible for keeping current on all product releases and enhanced/modified features
Perform other duties as assigned
Requirements
Knowledge, Skills, and Abilities:
Excellent working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
Advanced working knowledge of Data Innovations' products
Strong interpersonal and presentation skills
Strong analytical and problem solving skills
Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency
Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
Self-motivation and ability to successfully work independently
Ability to deliver and portray the Company's solutions in a positive and professional manner
Ability to teach and instruct peers and clients
Demonstrated knowledge of and ability to execute upon the principles surrounding project management
Ability to meet travel requirements - up to 20% travel required, which may include travel outside of normal business hours - including evenings and weekends
Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
Must comply with company vaccination policy
Ability to follow DI's policies and procedures
Education and/or Experience
Minimum Associate's Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.
Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.
Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
Medical Technologist (ASCP, NCA, or equivalent) certification
Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
Demonstrated experience using Data Innovations' products/services
Certification in Project Management
Previous consulting experience
Experience conducting adult education training courses
Proficiency with Microsoft Office and SharePoint applications
Supervision Level
This person reports directly to either the Manager, Implementation Consulting or the Director, Implementation Consulting.
Data Innovations