Laboratory Services Coordinator

Novant Health Charlotte , NC 28201

Posted 2 weeks ago


The Laboratory Coordinator is responsible for the development, implementation, and maintenance of regulatory compliance needs (COLA, JCAHO, CLIA) for waived and non-waived laboratory testing within NHMG Physician Office labs. Participates in problem solving, training, competency documentation.

Acts as a liaison between reference labs, internal billing/coding and compliance to address billing/coding issues. Participates in quality assurance activities and monitors quality controls. Serves as a resource for NMG physician offices.


  • Education: Bachelor's Degree required.

    Bachelor's degree in science related field from a recognized college or university required. Master's Degree preferred.

  • Experience: Minimum 5 years' experience in a Clinical Laboratory Experience with laboratory chemistry or hematology instruments.

    Experience with laboratory regulatory requirements required. Experience in the physician office practice setting preferred.

  • Licensure/Certification/Registration: Medical Technologist, OR Clinical Medical Laboratory Science with Cert by ASCP OR equivalent and valid driver's license required.

  • Additional Skills Required: The ability to work and make decisions independently.

    Thorough ability to communicate effectively and professionally. Ability to prioritize and manage several job functions at one time. Ability to work efficiently and accurately.

    Detail-oriented and strong organizational skills. Excellent customer service skills. Able to positively communicate in every arena.

    Ability to operate equipment at both sitting levels and/or standing levels. Effective communication skills - listening, writing, talking, and reading. Ability to communicate via telephone, Lab Information System, practice management system, EHR and verbally.

  • Computer knowledge with emphasis on creating graphs, crunching numbers and PowerPoint presentations. Capable of working directly with nursing personnel or other clinic staff and patients.

  • Experienced in writing policies, procedures and criterion checklists for all new POL instruments and kit tests. Flexibility and adaptability to work additional hours or shifts.

    Work effectively under stress. Must possess knowledge of the regulatory and accreditation agencies' standards. Must possess knowledge and skills necessary to modify care according to patient(s).


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement.

The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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Laboratory Services Coordinator

Novant Health