At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Receives and processes time-sensitive Laboratory samples, ensuring timely processing and accurate documentation, providing professional Customer interaction and support. Generates and ensures accuracy in processing of Customer test reports in a timely manner.
Laboratory Sample Receiving and Customer Support
Efficiently and accurately receives, sorts, and logs in samples for testing on a timely basis with planned distribution of samples to appropriate testing areas.
Contacts Customers about test request form/sample discrepancies.
Uses electronic tracking programs for laboratory samples and assist other laboratory staff with the use of those programs.
Generates and reviews laboratory testing datasheets.
Generates and reviews shipping forms for return samples, Biological Indicator and supply purchases.
Communicates to area leadership regarding any issues/potential issues with sample management, Customer satisfaction, and staff support.
Professionally and courteously interfaces with Customers and couriers at the Laboratory Sample Receiving Door.
Interfaces with Customers regarding a variety of topics, such as clarification of testing instructions, and acquiring/confirming missing or discrepant information from the TRF.
Communicates with Customers regarding anticipated release times for laboratory test results and other administrative issues.
Follows up with Customers as requested by area leadership.
Provides information to Customers on test services.
Accurately generates, sends, files and mails final reports, and other laboratory documents.
Reviews and edits datasheets/final reports for spelling and data transfer accuracy.
Communicates with report reviewers, and Area Coordinator/Lead, to ensure that Customer expectations are achieved.
Interfaces with accounting department to assure billing information for laboratory testing is accurate and complete, and to check the status of credit holds before release of test results.
Maintains data report filing system, including filing reports and other laboratory documents, adding new folders, reconciling files at the year end, and assisting Biotest staff with locating documents.
Generates, updates, and maintains fax cover sheets, email lists, and mailing labels for laboratory Customers.
Executes non-technical report reviews according to procedure.
Laboratory Testing Support
Provides back-up support for performing self-contained Biological Indicator sterility testing.
Verifies results of timed laboratory tests prior to release of results to the Customers.
Disposes of test materials appropriately.
Manages return sample process.
Duties - cont'd
Miscellaneous Laboratory Support
Processes Biological Indicator sales to Customers, providing product pull, shipment, and transfer to contract sterilization personnel.
Efficiently prepares challenge packs, and other Biological Indicator supply packs, according to Biotest and Customer specifications.
Packages environmental monitoring plates for shipment to Customers.
Monitors in-stock Biological Indicators and makes recommendations for ordering BIs and other Laboratory supplies that are sold by BTL.
Maintains Laboratory copier/printer to include request for service or repair.
Monitors inventory of supplies for Laboratory sales ie BIs, contact and settle plates, etc.
Demonstrates understanding of Good Manufacturing Practices through continuous observation of the work environment and work practices of all employees, reporting observations and recommendations for improvement to appropriate staff in a timely manner.
Maintains compliance with Quality Management System procedures in all Quality System activities, assuring fully documented training has been completed prior to the execution of the activities.
Participates in all required training activities and associated comprehension assessments.
Evaluates procedures and provides process improvement suggestions through execution of Document Change Order (DCO) activities.
Initiates and executes Quality System Investigations, Customer Dissatisfactions and Corrective actions as required by procedure.
Participates in Regulatory, notified body and Customer audits as appropriate.
May receive training as an Internal/Supplier Auditor and execute associated responsibilities.
Other Duties as Assigned
High School Diploma or GED
Minimum 3 years experience in a GMP environment or BA/BS in Biology/Microbiology.
Ability to work in a regulated environment that requires strict adherence to company policies and procedures.
Demonstrated ability to multi-task, problem solve and work well under pressure.
Ability to work well with others.
Demonstrated excellent Customer service skills.
Possesses exceptional organizational, time management, and documentation skills.
Ability to adhere to the Biotest Quality System requirements in all activities.
Ability to understand and follows SOPs in all activities.
Must have excellent written and verbal communication skills.
Minimum Intermediate ability with Microsoft Excel and Word.
Must be able to work independently and as part of a team as circumstances dictate.
Ability to interface professionally by phone or in person with Customers and visitors.
Familiarity with common office equipment and software.
STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Req ID: 13496
Category: Research & Development/Scientific
City: Brooklyn Park
Postal Code: 55445
Nearest Major Market: Minneapolis
Job Segment: Microbiology, Medical, Manager, Laboratory, Quality Manager, Science, Healthcare, Management, Quality