Laboratory Outpatient Staffing Coordinator

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!

Position Overview:

The Laboratory Outpatient Staffing Coordinator is responsible for departmental staffing levels relating to personnel deployment and operational efficacy for outpatients laboratory locations. This position assists the Outpatient Supervisor with coordination of resources primarily laboratory assistant phlebotomists and courier, client services, and nursing home/home draw services as needed. Duties to include developing and implementing staff solutions, adherence to company guidelines and maintaining laboratory's operational needs. Responsible for new staffing schedule coordination, educational training competencies and overall best practices. Provides laboratory support with phlebotomy services when necessary and assistance with transportation in courier services or helping client services with telephone communication. Responsible for overall outpatient team support and other outreach administrative support tasks as assigned.

Job Responsibilities include:

• Responsible for staffing level management, updating and daily facilitator of personnel distribution as needed. Responsible for adding and removing assigned residential locations and patients to reports and systems utilized by Outpatient Team.

• Responsible for processing and managing all staffing request for time off, scheduling updates and timekeeping documentation.

• Responsible for prioritizing outpatient assignments and ability to multi-task, organize work flow and real time decision making abilities.

• Maintain a compliant environment, including adherence to all lab policies and hospital procedures, HIPPA standards and workplace safety.

• Responsible for tracking and trend reporting to leadership on critical components of staffing operations.

• Responsible for training assistance and support of all outpatient education relative to each position.

• Coordinating patient orders and receiving orders placed, both electronically and manually , in the health system and Laboratory information systems (HIS and LIS).

• Performs registration and requisitions as well as proper use of company software: Meditech, Accureg, Cayuga Connect and all programs utilized by the laboratory.

• Knowledge of laboratory tests, proper specimen containers, specimens and paperwork requirements.

• Ability to work under pressure in a composed, efficient manner with members of the team in a professional and courteous manner.

• Supports operations with best practices for batching and specimen courier pick up. Performs proper venipuncture and post care of phlebotomy site along with labeling each specimen for 2 forms of ID without errors.

• Ability to perform laboratory courier responsibilities with specimen pick-ups and lab deliveries as required.

• Is flexible and willing to assume other appropriate responsibilities for outpatient or outreach department not noted above.

Minimum Qualifications:

Education

• High School Diploma or equivalent

External

• Vocational phlebotomy (or related) course/program, or 1 year working phlebotomy experience.

Experience

• Minimum of a year of laboratory experience required. Previous experience with Meditech and Atlas/Sunquest programs preferred. Knowledge and experience in medical terminology, procedures, diagnosis, health insurance, customer service and computer programs desired.

Licensure

• Valid New York State driver's license.

Physical Requirements

• Repetitive use of hands and fingers (ie: use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting and/or standing for long periods of time.

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.