Lab Support Specialist

Job Title & Specialty Area: Lab Support Specialist

Department: Lab Core

Location: Plano

Shift: Monday

• Friday 11:00 pm

• 7:30 am

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

This job is responsible for the manipulation of laboratory specimens and / or blood and blood components, including specimen identification and acceptability verification, processing, packaging and storage, transport, performing waived or moderately complex testing and reporting results, customer service duties including interactions via telephone and in person and post-analytic functions that may include specimen retrieval or storage, manual charging or charge reconciliation and other clerical duties. Actively promotes a Lean work culture by performing team member duties to ensure consistent use of Lean principles and processes, including continually seeking work process improvements.

Responsibilities:

• Verify specimen and / or blood or blood component identification and acceptability and process laboratory specimens according to laboratory procedures and standard work.
  
  Perform waived or moderately complex testing to obtain and record results for laboratory tests according to established procedures within established TAT as delegated by the Chief of Pathology.
  
  Maintain all competencies required in section and perform duties in accordance with laboratory policy and as delegated by the Chief of Pathology. Understand and adhere to Lean priniciples and process such as standard work and maintaining 5S concept in work area realizing that all processes are driven by the needs of the customer. Align daily work with individual, section, departmental and organizational goals and objectives.

• Answer telephone calls and respond to customer service requests with professionalism and the highest degree of courtesy and responsiveness. Research and resolve issues with follow up to customer.
  
  Perform various clerical duties that may include manual billing, faxing, filing and copying. Perform preventive maintenance of equipment and maintenance of specimen storage systems. Using an awareness of how the work is performed is valued by the customer, perform duties, make decisions, take actions and continually strive to improve work processes.

• Actively participate in inventory control and supply chain operations through application of Lean principles. Look for, initiate and / or participate in quality improvement opportunities with the same level of importance as performing quality technical work.
  
  Promote teamwork and cooperation by through helpful, courteous and positive interactions with colleagues. Promote a trusting and secure work environment through supportive, dependable interactions. Take ownership of performance and PEAC process by understanding lab goals and objectives and aligning individual activities with hospital and lab goals and objectives.
  
  Share knowledge and provide instructions to new employees, students, technologists, technicians and other staff.
  
  Pursue continuing education. Perform other duties and special projects as requested.
  
  Read and adhere to all laboratory policies and procedures pertaining to section and document understanding of such. Maintain inspection readiness. Demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibility.
  
  Participate in tracers, mock inspections, regulatory reviews and Quality Assurance meetings as required. Attend and participate in shift stand up meetings, staff meetings and Laboratory Town Hall meetings. Share knowledge and provide instructions to new employees, students, technologists, technicians and other staff.
  
  Pursue continuing education. Perform other duties and special projects as requested / required. Read and adhere to all laboratory policies and procedures pertaining to section and document.

WORK EXPERIENCE

• Customer service training and experience Preferred

EDUCATION

• High school diploma or equivalent Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits

• How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.

• 4%-10% employee savings plan match based on tenure

• Paid Parental Leave (up to 12 weeks)

• Caregiver Leave

• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.