VIEW JOBS1/15/2021 12:00:00 AM2021-04-15T00:00<p><br></p><p>We're looking for an experienced customer support agent to provide professional and friendly service through our email and Thriveworks channels. This person should have a passion for helping others and be able to stay calm under pressure. </p><p><br></p><p>Compensation: $16/hr</p><p><br></p><p><strong>Job Description: </strong></p><ul> <li>Respond to client and counselor online inquiries. </li> <li>Resolve payment disputes between counselors, clients, and insurance companies</li> <li>There is an option for this position to be remote if outside of N. Virginia </li> <li>Review, submit, and follow up on insurance claims</li> <li>Monitor payments entered into EHR system by counselors and independently resolve issues that arise</li> <li>Adhere to HIPPA laws</li> <li>Protect patients' rights by maintaining confidentiality of personal and financial information</li> </ul><ul> <li>Respond to customer Inquiries via several channels (social networks, website and Email)</li> <li>Provide information with regards to products/services and other related inquiries</li> </ul><ul> </ul><p><strong>Requirements</strong></p><ul> <li>1-2 years Experience with medical billing, preferred in the mental health</li> <li>Experience with billing and claims follow up</li> <li>A firm grasp of web-based billing software or Electronic Health Systems</li> <li>Experience with Chat functions </li> <li>Excellent verbal and written communication skills</li> <li>An above average aptitude with internet/computer use</li> <li>Must be energetic, with a positive attitude</li> <li>Must have excellent problem solving abilities</li> <li>Must be very detail oriented</li> <li>Must be self-starting, able to work well independently</li> <li>Must be able to learn new concepts and processes quickly</li> <li>Must act, speak, and dress professionally</li> <li>Bachelor’s degree preferred or will take equivalent work experience</li> </ul><p><strong>Benefits</strong></p><ul> <li>In a sales environment, leads are often scarce; not the case with Thriveworks!</li> <li>401K with 3% employer match</li> <li>Paid Time Off </li> <li>Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance</li> <li>Professional EAP program for team member & household</li> <li>Professional development & advancement opportunities</li> </ul> <p><br></p><p>Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!</p><p>This position requires a 90 day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks.</p><p> <br>Learn more about Thriveworks’ mission and core values at<a href="http://thriveworks.com/professional-counseling/mission-and-vision/" rel="nofollow noreferrer noopener" class="external"> http://thriveworks.com/professional-counseling/mission-and-vision/</a><br></p><a href="http://thriveworks.com/professional-counseling/mission-and-vision/" rel="nofollow noreferrer noopener" class="external"></a>ThriveworksCharlotteNC
VIEW JOBS1/14/2021 12:00:00 AM2021-04-14T00:00<p><strong>Company Description</strong><br></p><p>Leveraging the crossroads of insurance expertise and technological innovation, CCG IQ and our suite of services empower insurance carriers to make faster, smarter and better decisions regarding underwriting and claims settlements. The combination of our proven solutions and years of expertise in the industry has enabled us to establish a respected history of helping make a positive impact on people nationwide.</p><p>Our family of brands, including HVACi, StrikeCheck and JMI Reports, allow insurance professionals to breathe easy knowing all their complex claims and underwriting needs will be handled timely and accurately. Headquartered in Uptown Charlotte but with a presence across the country, CCG IQ is a fast-paced, dynamic and growing organization that is seeking bright, hard-working and personable candidates to join our team.</p><p>Technology powered. People driven. That’s CCG IQ.</p><p><strong>Position Description</strong><br></p><p>CCG is growing! We've expanded our brand of companies and now we're seeking a product marketing specialist to manage the products and services across all companies. Our product marketing specialist position will manage our products through their entire life cycle, define the product vision, and work closely with our internal teams to ensure delivery. This position will stretch your creativity, enhance your project management skills and you will own the product life cycle for our family of companies.</p><p>This is a remote position and we are looking for the best talent throughout the country to join our team! </p><p><strong>Responsibilities</strong></p> <ul> <li>Develop and produce communications and materials to enhance the CCG IQ brands and emphasize capabilities </li> <li>Undertake and assists with new product launches </li> <li>Arm customer facing teams with messaging, collateral, and tools they need to increase demand and accelerate pipeline</li> <li>Interface with sales and account management to ensure successful execution of marketing activities </li> <li>Collaborate with other marketing specialties to implement effective communications to drive performance, such as social media campaigns, paid search campaigns, advertising campaigns, targeted email campaigns, and general product awareness initiatives </li> <li>Analyze customer feedback to provide suggestions for customer needs and future products</li> <li>Develop an in depth understanding of the CCG IQ brands and product lines, along with its relevance in the market and the competitive landscape</li> <li>Establish and evaluate product marketing strategies and plans and collaborates with other marketing teams to ensure that plans align with overall marketing strategies</li> <li>Monitor industry wide trends and stays abreast of new tools and technologies </li> </ul><p><strong>Requirements</strong></p><p><strong>Required Qualifications</strong></p> <ul> <li>Bachelor’s degree in marketing or communications from a four-year college or university </li> <li>3-5 years’ experience in product marketing delivering highly successful projects and campaigns </li> <li>Experience managing projects from end to end (including managing freelancers, collaborating with colleagues, interacting with stakeholders, and delivering project to completion) required</li> <li>Excellent oral and written communication skills </li> <li>Proficiency with Microsoft office required</li> </ul> <p><strong>Preferred Qualifications </strong></p><p></p><ul> <li>Adobe Creative Suite experience </li> <li>Insurance industry experience </li> </ul><p></p><p><strong>Benefits</strong></p><p>CCG offers some awesome benefits:</p> <ul> <li>Competitive compensation package</li> <li>Matching 401k plan </li> <li>100% employer-paid health insurance</li> <li>Paid vacation and holidays</li> <li>Company sponsored events</li> <li>Casual dress</li> <li>Employee referral program</li> <li>Opportunity to work with a fast-growing company</li> </ul>CCG IQCharlotteNC
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