Lab Services Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

• Responsible for overseeing departmental operations, including research supplies inventory management, glassware washing, autoclaving, waste stream management, support reagent management program, media and buffer preparation, and consumable inventory management. Liaise with Shipping and Receiving, sample movement, and various providers for materials and services. Assists with the preparation and monitoring of the annual budget and capital plan. Assists management in development and implementation of strategic initiatives.

What is your day to day?

• Proactively manage all Lab Services for the site in accordance with the Scope of Work (SOW) for the account, implementing client standard processes and procedures, ensuring superior customer satisfaction, sustaining a safe work environment and unit productivity.

• Oversee and assure successful day-to-day self-perform and subcontracted service delivery to achieve and sustain service levels, reporting and documentation requirements to achieve highest level KPI performance targets.

• Responsible for ensuring day-to-day assignments are completed, and roles and schedules are implemented. Lead the development and evaluation of staff to assure that Lab Services personnel receive necessary training in their roles, and develop staff for the purposes of cross-training and growth.

• Be first point of contact with staff when service issues, equipment issues, access issues or requests outside the SOW need evaluation or resolution.

• Participate in client and site working groups that involve laboratory activities, development of the site and areas that are dependent on Lab Services activities. Act as subject matter expert (as an end-user service provider) in projects that will interface with laboratory services.

• Work with Site FM to manage Lab Services operating budgets for the assigned portfolio, proactively track variances and manage within target. Through effective scheduling, manage overtime expenditures while meeting client operational needs.

• Achieve cost savings through maximizing utilization of staff, suppliers, preferred vendors/contractors, and identify additional efficiency opportunities, consistent with client goals.

• Always assure sustained compliance with all legal, JLL and client codes, procedures, and policies. Communicate events, issues, and observations, in order to promote a safety culture - where recognized hazards are avoided through encouragement of "good catches."

• Represent JLL to all staff, and all customers, presenting solution-oriented options in support of BMS mission to deliver medicines to patients.

• Ensure compliance with portfolio wide initiatives, required local, state and federal laws and regulations, JLL audit and compliance requirements, and client compliance requirements that pertain to the operating of facilities entrusted to the Account team to manage on behalf of the client and/or owner.

• Regularly attend and/or participate in training opportunities to maintain high technical, administrative and managerial competency levels.

• Performs additional job duties as requested. May be required to perform tasks of other staff members when absent.

Required

• Bachelor's degree in management, or a Laboratory Science; equivalent laboratory work experience.

• Experience and knowledge of GxP guidelines, requirements, and environmental regulations preferred.

• Strong interpersonal skills and problem-solving ability.

• Excellent verbal/written communication and presentation skills.

• Proven record of providing excellent internal and external customer service.

• Knowledge of client systems, documentation and qualification requirements for positions in Lab Services.

• Knowledge of MS Office suite.

Preferred

• 2-5 yrs. supervisory experience, with supervision of unionized staff preferred.

• 5+ years lab experience, preferably within the Pharma industry.

• Prior knowledge and experience in a regulated GxP environment such as the pharmaceutical, medical device, or other life science industry preferred.

Estimated compensation for this position is:

87,000.00 - 127,200.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site

• Princeton, NJ

Job Tags:

Biopharmaceutical Industry, Laboratory Administration, Laboratory Information Management System (LIMS), Laboratory Management, Laboratory Quality Management System (LQMS), Life Sciences Industry

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

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Accepting applications on an ongoing basis until candidate identified.