Lab Secretary - Full Time

This position is located within our Lab on our main campus on Secor Rd and has the hours of Monday

• Friday 9:00 am

• 5:45 pm

General Summary:

Performs clerical duties for the laboratory office area

Works under the supervision of the Lab Manager

Principal Duties & Responsibilities:

Example of Essential Duties:

1.Performs the mailing of patient reports to health care providers and/or patients as needed.

2.Promptly orders and processes lab requests and specimen which are designated "STAT" such as specimens dropped off from outpatient surgery.

• Helps with the training of personnel, who perform lab office functions such as data entry, billing, send out forms, scanning of documents and filing of reports.

• Maintains appropriate level of office-related supplies for efficient office operations.

• Gives patients phone instructions regarding scheduling of lab tests and other department testing as related to the patient's inquiry.

• Communicates with patients or other Clinic staff to rectify simple lab billing problems, refers all other patient billing problems to the appropriate patient representative or Lab Manager.

• Sends or faxes extra lab reports to physician office when requested.

• Maintains office filing in a timely and orderly manner.

• Prepares send-out forms for reference lab work going to other labs.

• Answers the phone - courteously and professional and takes accurate messages.

• Informs patients of delays and expected wait time.

• Effectively communicates with testing, drawing, or processing personnel any special needs requested by doctor's orders.

• Checks and reviews all requisitions to make sure they have the proper ordering provider, correct tests and appropriate comments.

• Scans hard copy documents such as ABN's, outside lab orders and any other pertinent data into EMR as needed.

Other Essential Duties May Include (but are not limited to):

• Helps assist physicians or their staff in matters involving missing lab reports or charts that may be signed out to the lab.

• Helps supervisor identify and resolve issues that may come up when working with any computer system used to request, transmit or report lab information.

• Help staff and patients resolve issues that involve complicated lab orders, especially standing orders.

• Other duties as assigned.

Knowledge, Skills & Abilities Required:

Required:

• Knows, understands and adheres to all laboratory safety standards.

• Maintains a neat and organized lab area.

• Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.

• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.

• Demonstrates adaptability to expanded roles.

• Adheres to clinic's policies and procedures.

Education:

• HS diploma or GED required.

Preferred:

• Six months of experience in computer knowledge, medical laboratory, science sources, medical terminology, and/or practical experience in a health care setting preferred