Billing: Responsible for preparing charge documents to be keyed or electronically transferred into the billing systems which also include assisting in ICD and/or CPT coding on Lab/AP charges for payment; Works appropriate billing reports/work queues to ensure that information is correct for claim filing; Communicates coding and billing issues to management to maintain departmental compliance.
Result Reporting: Performs all tasks necessary to register patients and enter/transcribe orders into the computer systems; Ensures results are called or disseminated according to protocols; Scanning documents to the EMR; Transcribes and edits Radiologists and Pathologists dictation; Package and track all send-out requests for pathology.
Customer Service: Acts as a resource for staff. Ability to review, research, and resolve semi-complex issues where decisions are not always apparent, including but not limited to: specimen collection, turn-around-time, erroneous results, MRN issues, billing corrections; Takes action to resolve customer service complaints partnering with other departments when necessary. Follows-up to ensure the appropriate changes were made to resolve customer problem. Refer unresolved issues to Coordinator or Manager; Performs customer service recovery as needed and assures high quality customer service from all areas of responsibility.
Administrative tasks: Dispatch pathologist as applicable; Assumes responsibility for documentation, answering and follow-up on all inquiries generated by telephone, walk-in, or written correspondence; Performs administrative tasks including but not limited to greeting visitors and callers, handle their inquiries and/or directing them to the appropriate person according to their needs, assumes responsibility for documentation, assembling mailings, distributing faxes, scanning, and filing; Operate office equipment such as fax machines, copiers, scanners, phone systems, videoconferencing equipment and learn to operate new office technologies as they are developed and implemented; Basic/Intermediate Level experience in Microsoft Outlook, Word, Excel, PowerPoint.
Miscellaneous: Ensures that daily work assignments are complete by promoting team work and good communication; Assists with audits and reviews as requested; Attend meetings and provide input; Participates in annual policy and procedure review process.
The Lab Pathology Secretary demonstrates competency in medical terminology, HB/PB registration, insurance, and billing protocols, ICD and CPT coding, pathology and radiology transcription, and computer information systems. Functions as a resource for internal and external customers, therefore, must have the ability to use independent knowledge to analyze and resolve complex issues, accurately and completely document and follow-up, and project a professional company image through in?person and phone interaction.
Carle Foundation Hospital