CSL Behring LTD Knoxville , TN 37902
Posted 2 months ago
Responsibilities:
Monitors calls/call logs for appropriate handling. Promotes and ensures superior customer service. Initiates and investigates customer inquiries and complaints in a timely manner. Reviews departmental logs and other records for accuracy and completeness.
Logs and may initiate Center Feedback Reports (CFR). Communicates CFR data to collection centers via phone, email and hardcopy.
Consolidates, prepares and enters information into the National Donor Deferral Registry (NDDR).
Completes and monitors department Incident Reports.
Performs clerical duties including: archiving, storage, retrieval, filing, mailing, copying results for laboratory files, answering phones, faxing documents and preparing data for statistical reports.
Performs verbal, written and computerized test data entry of results accurately and in a consistent, timely manner. Separates and sorts test results for data entry into the electronic donor management system. Enters, verifies and tracks these entries.
Generates and distributes daily reports to ensure units are not lost due to incomplete testing.
Follows all safety regulations, Environmental Health & Safety (EHS) policies and rules. Maintains a clean, safe work environment.
Qualifications:
High School diploma or equivalent required.
Two (2) years of customer service experience, preferably in a laboratory setting. Prior laboratory experience preferred. Basic computer skills required. Must be able to enter data into laboratory's computer system
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Plasma!
CSL Behring LTD