Lab Coordinator - AMP

Category Laboratory Location Irving, Texas Job function Operations Job family Laboratory Operations

Shift Day Employee type Regular Full-Time Work mode On-site

Lab Coordinator

• AMP - Irving, TX - Monday

• Friday

• 10:00-7:30PM

The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.

• Field phone calls from clients and route appropriately. Understand urgency and efficiency required for client communication

• Fax-e-mail correspondence to/from clients

• Develop, distribute and correlate findings from customer surveys

• Problem solves client service issues and ensures resolution has been reached

• Schedules client visits as appropriate regarding workflow and performance improvement opportunities

• Prepare and maintain Lab contact lists for clients and sales team

• Scan final reports to the Billing department

• Prepare and distribute consult cases. Monitor and track outside consults for completion and quality assurance.

• Prepare and distribute reports to pathologist

• File and maintain local slides and case packets

• Act as a resource for client related test requisitioning and use of web portal

• Prepare and distribute literature to clients regarding services offered

• Coordinate information between the pathology or specialty pathology department, Sales and referral locations

• Provides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.

QUALIFICATIONS

Required Work Experience:

One year experience interfacing with clients

Preferred Work Experience:

• One year experience in a client services position environment, preferred

• Transcription experience, preferred

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong customer service skills

EDUCATION

Bachelor's Degree

High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-66008