La Mer Beauty Ambassador - Northpark

Neiman Marcus Dallas , TX 75201

Posted 3 months ago

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 43 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 24 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, and LastCall.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store

  • Connects with clients in a friendly and meaningful way

  • Provides clients advice and knowledge that they may not have realized they needed

  • Makes every client interaction a personal and seamless experience

  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services

  • Demonstrates expert styling and brand knowledge

  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel

  • Graciously takes returns and offers options based on client's needs

  • Takes an omnitude approach to identify and recommend merchandise across all channels

  • Utilizes selling tools and store technology to sell across all channels effectively

  • Promotes benefits of the InCircle program and opens new accounts

  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection

  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients

  • Ability to strategize own business and be selfmotivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships

  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary

  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience

  • Actively creates a positive work environment through teamwork and collaboration

  • Maintains positive working relationships throughout the company

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Luxury Retail Beauty Sales Manager La Mer (Northpark) Dallas TX

Estee Lauder

Posted 2 days ago

VIEW JOBS 2/27/2020 12:00:00 AM 2020-05-27T00:00 Luxury Retail Beauty Sales Manager - La Mer - (NorthPark) - Dallas, TX Brand: La Mer Description Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. Please note in some of these roles you may be hired by the Department Store and not the Estee Lauder Companies. The Department Store will make all final hiring decisions. Qualifications * Proven retail management/assistant retail management experience preferably within cosmetics * The ability to provide inspirational, authentic and personalized customer service * Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling * Previous retail operations experience including inventory and facilities management and cash reconciliation * Proven track record of leading a team to achieve sales and customer service targets * Experience of creating and executing in-store events * Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment * Previous experience with retail point-of-sale software * Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Job: Retail - Store Primary Location: Americas-US-TX-Dallas Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 203741 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com Estee Lauder Dallas TX

La Mer Beauty Ambassador - Northpark

Neiman Marcus