L3 Infrastructure Engineer

Job Description: Network (LAN, WAN and Wireless) Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification Ability to support IT Cabling, Infrastructure Planning, and Design.

Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) TCP/IP, DHCP, Subnetting, VLAN, POE Experience with packet capturing, example: Wire Shark Network maintenance, support and refresh Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management must have experience in administering windows server operating systems e.g.

Windows Server 2016, monitoring, troubleshooting, parts swaps/repair DHCP, DNS, Print Server, File Shares, Microsoft SCCM Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) ANDON and PLC (Programmable Logical Controls) support knowledge First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s) Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Other Must Have Attributes for Level 3 ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment Strong team worker with professional demeanor and strong ethics Good written and oral communication skills are required Experience with remote control tools and remote support (off-site) Ongoing support of various Manufacturing computer systems Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects.