L2 Desktop Engineering Onsite Technical Support

1. Responsible to independently manage the site location assigned, provide remote support

2.Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc.

3.Has knowledge to work with tools such as Remote Management, SCCM Remedy / Service Now to execute day to day activities

4.Execute IMAC and Break fix activities within SLA's and as per customer satisfaction

5.Support data back and transfer activities for user during Break fix, migration and refresh with utmost care and accuracy

6.Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions

7.Ensure adherence to the processes defined by NYL and TCS

8.Should be flexible to adapt to the TCS work culture

9.Is good Team player to work collaboratively with other team members

10. Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization

11. Good Customer/Vendor handling skills

12. Good understanding of Incident and Request Management (ITIL-Framework).

13. ITIL Certification.