Pierce Technology Corp Jersey City , NJ 07097
Oversees and leads the activities of the L2 application support team.
Responsible for the management of all Level 2 Technical Support activities for APS applications.
Provide technical management and resolution of application problems while maximizing customer satisfaction and minimizing level 3 application support services.
Responsible for the support of Eyes on glass monitoring. End to End Monitoring of APS Infrastructure, closely analyzing the environments health and availability; and proactively identifying the issues; keeping the business up and running.
Responsible for the support of Start of Day and End of Day health checks,
Incident and Problem Management: work with L1 support teams and ensure regular status updates on incidents are provided.
Troubleshooting and Recovery/Resolution Management Support: ensure the resolution of incidents or escalations are made to the appropriate Level 3 development teams.
Release/Change Management: management of the implementation/automation and monitoring of solutions.
Contribute technical answers to the knowledge base database.
Responsible for providing status updates to management.
Technical and Behavioral Competencies Required
Familiar with the following tools: