Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

L1 Application Support Lead

Expired Job

Pierce Technology Corp Jersey City , NJ 07097

Posted 4 months ago

  • Oversees and leads the activities of the L1 application support team.
  • Responsible for the management of all Level 1 Technical Support activities for APS applications.
  • Provide technical management and resolution of application problems while maximizing customer satisfaction and minimizing level 2 application support services.
  • Responsible for the management of Eyes on glass monitoring. End to End Monitoring of APS Infrastructure, closely analyzing the environments health and availability; and proactively identifying the issues; keeping the business up and running.
  • Responsible for the management of Start of Day and End of Day health checks.
  • Incident and Problem Management: Ensuring Customer Incidents are open and updated regularly using JIRA.
  • Troubleshooting and Recovery/Resolution Management: Resolve incidents or escalate to appropriate Level 2 support teams.
  • Contribute technical answers to the Knowledge Base database.
  • Responsible for providing status updates to management.
  • General banking knowledge.


  • Technical and Behavioral Competencies Required
  • Strong management skills (along with performance reviews, hiring of talent, training, mentoring)
  • Excellent interpersonal and organizational skills, diplomacy, and positive attitude.
  • Excellent communications skills.
  • Ability to make decisions independently.
  • Ability to work under stress and the pressure of deadlines.
  • Flexibility and the ability to adapt to constantly changing priorities.
  • Experience and Qualifications Required
  • Bachelors Degree (Computer Science, Software Engineer) preferred.
  • 5+ years experience in L1 application support.
  • At least 2+ years of hands-on experience in application development.
  • Technical and Behavioral Competencies Nice to Haves
  • 2+ years using Java and JavaScript experience.

Familiar with the following tools:

  • AppDynamics performance management
  • Gitlab version control
  • Maven/Nexus build and repository
  • Jenkins continuous integration
  • Ansible provisioning & deployment
  • RPM Linux package manager
  • Chocolatey windows package manager
  • Jira plan, manage, share & measure
  • Confluence knowledge/document management
  • Symphony collaboration
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Oracle EBS Application Support Speacialist

TS Kandilit LLC

Posted Yesterday

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 <strong>Location: Jersey City, NJ<br /> Full-time / Consulting<br /> Job Description:</strong> <div>· Provide functional support for Oracle EBS Financial modules (mainly in Fixed Assets, SLA) for North America and EMEA. <br /> · Analyze, design, configure and test Oracle Fixed Assets and SLA enhancements to support business processes. <br /> · Good understanding of Ledger structure and inter dependency in R12.x. <br /> · Subject matter expert in Fixed Asset functionality, e.g. depreciation, tax books, retirement and etc.<br /> · Participate in Oracle Assets and SLA projects involving configuration, implementation, testing and user training.<br /> · Liaise across IT domains to deliver Oracle Financials functionality including but not limited to infrastructure engineering, database, security and operations support.<br /> · Provide day to day support of the Oracle Financials environment including applying periodic patches, reporting requirements, ad-hoc requests from business and production system support. <br /> · Continuously reviews opportunities for improvement in how Oracle Fixed Assets and SLA platforms are leveraged, and brings best practices to the forefront. <br /> · Must be able to produce detailed system requirements specifications, data flow diagrams, test plans, swim lane and process diagrams using standardized documentation methods<br /> · Ensure that proposed solutions comply with the company’s technology direction.<br /> · Ensure compliance with company’s change and security policies. <br /> · Work closely with Oracle development team in the creation and validation of user interfaces and functional/non-functional requirements.<br /> · Provide general technical support for Oracle EBS Financials system and user training<br /> · Late night production support and weekend implementation work will be required<br /> <br /> <br /> End user requirements management (20%)<br /> Designing, configuring, developing, testing, and improving Oracle Financials platform. (35%)<br /> Project Management (10%)<br /> Production support for FA, SLA and GL issues. (35%)</div> <div> </div> <div> </div> <div> </div> <div><strong>Qualifications:</strong></div> <div> </div> <div><strong>Experince/Knowledge</strong></div> <div> · Demonstrated hands on technical understanding of Oracle Financials concepts in R12.x and general module functionality <br /> · Good finance and accounting knowledge <br /> · Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams <br /> · Strong analytical, written, and verbal communication skills <br /> · Project Management skills using MS Project a plus</div> <div> </div> <div> </div> <div> <strong>Required Skills</strong></div> <div> Must have Oracle Financials R12 implementation experience with a number of Financial Modules such as, Assets, SLA and etc.<br /> · Excellent communication skills with the ability to drive consensus and absorb and present complex ideas in a succinct and accurate manner.<br /> · Have a team oriented approach <br /> · Minimum 3 years of experience in Oracle EBS Financials. Oracle R12.1 or higher experience is a must<br /> · Experience in finance and accounting industry a plus <br /> · Should have strong English communication and writing skills<br /> · Ability to work independently and as part of a team<br /> · Excellent troubleshooting and problem solving abilities<br /> · Must be willing to work in an energetic, fast paced and team-oriented development environment<br /> · Ability to manage multiple priorities effectively is a necessity<br /> · Functional level support and leadership in identifying and implementing new Financial modules <br /> · Minimum 3+ year TOAD/SQL experience is a must<br />   - University Degree/Preferably in a field related to computer science/software engineering or finance/accounting<br /> - Oracle Financials certification a plus</div> <div> </div> <div>Must be willing to work some weekends and late nights to support production, upgrades, changes, and user support via on-call rotation.<br /> <br /> Some travel - approximately 5%.</div> TS Kandilit LLC Jersey City NJ

L1 Application Support Lead

Expired Job

Pierce Technology Corp