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L1 Application Support Lead

Expired Job

Pierce Technology Corp Jersey City , NJ 07097

Posted 4 months ago

  • Oversees and leads the activities of the L1 application support team.
  • Responsible for the management of all Level 1 Technical Support activities for APS applications.
  • Provide technical management and resolution of application problems while maximizing customer satisfaction and minimizing level 2 application support services.
  • Responsible for the management of Eyes on glass monitoring. End to End Monitoring of APS Infrastructure, closely analyzing the environments health and availability; and proactively identifying the issues; keeping the business up and running.
  • Responsible for the management of Start of Day and End of Day health checks.
  • Incident and Problem Management: Ensuring Customer Incidents are open and updated regularly using JIRA.
  • Troubleshooting and Recovery/Resolution Management: Resolve incidents or escalate to appropriate Level 2 support teams.
  • Contribute technical answers to the Knowledge Base database.
  • Responsible for providing status updates to management.
  • General banking knowledge.

Requirements

  • Technical and Behavioral Competencies Required
  • Strong management skills (along with performance reviews, hiring of talent, training, mentoring)
  • Excellent interpersonal and organizational skills, diplomacy, and positive attitude.
  • Excellent communications skills.
  • Ability to make decisions independently.
  • Ability to work under stress and the pressure of deadlines.
  • Flexibility and the ability to adapt to constantly changing priorities.
  • Experience and Qualifications Required
  • Bachelors Degree (Computer Science, Software Engineer) preferred.
  • 5+ years experience in L1 application support.
  • At least 2+ years of hands-on experience in application development.
  • Technical and Behavioral Competencies Nice to Haves
  • 2+ years using Java and JavaScript experience.

Familiar with the following tools:

  • AppDynamics performance management
  • Gitlab version control
  • Maven/Nexus build and repository
  • Jenkins continuous integration
  • Ansible provisioning & deployment
  • RPM Linux package manager
  • Chocolatey windows package manager
  • Jira plan, manage, share & measure
  • Confluence knowledge/document management
  • Symphony collaboration
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L1 Application Support Lead

Expired Job

Pierce Technology Corp