KSC Operations Coordinator

Job Title:

KSC Operations Coordinator

Physical Location:

Kent Campus

• Kent, OH

Salary:

$45,599

Basic Function:

Coordinate the day-to-day operations and management of Kent Student Center (KSC). Primary responsibilities include overseeing the student operations staff; conducting ongoing inspections of the facility to identify risk management issues, as well as maintenance and/or custodial needs; promoting and enforcing facility policies and procedures, working to enhance student engagement and customer service within the facility; and assisting in event management and provide support on nights and weekends. Reports to Senior Assistant Director, Kent Student Center or designated supervisor.

Additional Basic Function - if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Coordinate the student employee hiring process, including recruiting, interviewing, and onboarding new student employees

• Develop, implement, and lead staff training focused on facility policies, risk management, customer service, diversity and inclusion, reservations, and event management

• Evaluate and update employee manuals and records

• Coordinate staff schedules; adjust scheduling process based on area needs, special events, and budget

• Plan and facilitate student operations staff meetings

• Review and approve student employees' hours in

• Provide student employees with continual feedback, mentoring, recognition program, and a performance reviews

Conduct daily building walkthroughs to ensure proper upkeep, cleaning, storage, and safety standards are met; identify, report, and follow up on maintenance and/or custodial needs via the university's work order system; collaborate with supervisor to develop, implement, and evaluate facility policies and procedures.

Direct and coordinate emergency evacuation procedures; develop and maintain a communication plan within the building and with police and fire; conduct training programs and practice drills to ensure all employees know what to do in case of an emergency; identify and correct risk management issues and/or concerns.

Keep abreast of all daily and weekly events in Kent Student Center (KSC); provide input to the weekly to-do-list that meets the needs of KSC and takes into account the needs of KSC student employees; provide support for event setups and teardowns as needed.

Monitor service and maintain Trafsys hardware; prepare monthly, quarterly, and annual reports of building usage; evaluate the results of overall operations regularly and report results to supervisor to ensure he/she is fully informed of all significant operating issues.

Ensure the safety and accessibility of all events managed by the Kent Student Center.

Implement Kent Student Center policies and procedures.

Participate in event security meetings in conjunction with Center for Student Involvement (CSI) and KSU Police Department for the purposes of previewing events and ordering event security.

Manage radio inventory and distribution.

Manage and maintain the KSC Information Center and the services it provides to the Kent State community.

Contact and coordinate with third party vendors and suppliers to make up for equipment shortages.

Participate in departmental meetings and committees.

Perform related duties as assigned.

Additional Examples of Duties - if applicable:

Minimum Qualifications:

Bachelor's degree

• OR- a combination of education and experience equivalent to a four-year degree.

Four years of experience in operations management, facility management or related experience, to include two years of supervisory experience.

Experience working with campus-wide scheduling software.

Must be able to work nontraditional hours, including evenings, weekends, and holidays as needed.

License/Certification:

CPR/AED/First Aid certification.

Knowledge Of:

Event Management Software or other scheduling software

Event planning and small program management

Emergency management

Diagramming software

Skill In:

Event planning with a focus on detail*

Development, implementation, and evaluation of projects from initiation to completion

Resolving problems independently and making decisions in a timely manner

Supervising others*

Customer service

Utilizing Microsoft Office Suite

Adhering to deadlines

Ability To:

Effectively interact and communicate with university personnel and the public

Handle multiple projects and multitask*

Correctly apply policies and procedures*

Respond calmly and quickly to challenging situations

Demonstrate an appreciation for diversity*

Work independently and as part of a team*

Manage time effectively, setup priorities, resolve problems independently and make decisions*

Work nontraditional hours, including evenings, weekends, and holidays

Provide leadership and direction to others

Perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages)*

Preferred Qualifications - if applicable:

Specific knowledge of non-linear audio, video, and lighting control systems and familiarity with content creative software such as Adobe Creative Design Suite.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light work

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel from building to building frequently and off campus occasionally.

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For official job descriptions, visit www.kent.edu/hr.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State's campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.