Kronos Ezcall Application Consultant

Atos Los Angeles , CA 90009

Posted 4 weeks ago

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Description:

The Application Consultant will support EZCall project implementations.

  • Analyze customer schedule data to understand requirements and how to best build their solution

  • Consult with customers on system configuration, industry specific features and system processes and procedures

  • Build customer configurations via uploads and directly in the application

  • Analyze customer configurations and think out of the box to resolve issues

  • Lead all client-facing implementation meetings: Kickoffs, workshops and trainings

  • Portray a positive, proactive and professional work ethic to the customer and the people he or she interacts with on a daily basis. Creating and maintaining Customer Satisfaction and reference ability of customers is a primary goal for the position

  • Look to enhance the effectiveness of the position by efficiencies and tools that can be used by Kronos to better sell and service

  • Work in a team environment remotely and at customer sites to implement and support EZCall

Qualifications:

  • BS/BA degree and a minimum of 5 years related work experience

  • Minimum 3+ years in client-facing roles

  • Minimum of 2-4 Years' experience in the implementation of software solutions

  • Experience in implementing web-based technologies preferred

  • Demonstrated communication skills - written and verbal

  • Ability to explain complex concepts

  • Ability to multi-task and handle a heavy workload while maintaining organization

  • Proficient in Microsoft Excel and data analysis

  • Interpersonal skills, analytical mindset, technical product knowledge, and strong attention to detail are critical

  • Able to be self-sufficient/motivated but be able to work as part of a team

  • Effective time management skills

Your Application

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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Kronos Ezcall Application Consultant

Atos