ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. R&DE has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. R&DE comprises 1100+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, Maintenance Operations and Capital Projects, and Strategic Communications.
OVERVIEW OF POSITION:
The Human Resources & Kronos Solution Coordinator is responsible for the development, configuration, and support for HR and Kronos applications. This position will interface with multiple teams including business end users, internal/external application support administrators, application vendors, Payroll, HR, IT etc. to maintain and support the applications and interfaces. This position will also act as the primary contact for the business, responding to and resolving issues, handling system enhancements and upgrades, reporting requirements, new system builds due to new businesss requirements, cross functional projects, and day to day ongoing support to the Payroll and HR teams.
ESSENTIAL JOB FUNCTIONS:
Technical point-of-contact for the HR/Payroll Team, and is the functional subject matter expert for HR and payroll systems while ensuring data integrity
Provide support to business end user and the HR/Payroll team, research and resolve HR and payroll system issues, and unexpected results or process flaws
Troubleshoots, identifies and tracks software issues to ensure resolution and keep systems operational.
Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities.
Documents and communicates problem resolution. Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification.
Collaborates with business group management to develop appropriate training materials to support the needs of the functional area.
Researches, design and schedules standardized reports or create adhoc reports or data queries to support the business unit.
Identify and diagnose system and application errors. Perform system analysis and changes to architecture in order to identify solutions to business and technical problems
Develop job aids and deliver training to user community
Responsible for multiple projects or large complex projects with cross functional teams and business processes. Project planning and management.
Works with IT partners to coordinate system enhancements.
Education & Experience:
Bachelor's degree and three years of relevant experience or combination of education and relevant experience. Experience in a quantitative discipline such as economics, finance, statistics or engineering.
Knowledge, Skills and Abilities:
In-depth knowledge and experience using and applying analytical software, database management system software, database reporting software, database user interface and query software, and data mining software.
Expert ability to collect data using a variety of methods, such as data mining and hardcopy or electronic documentation study, to improve or expand databases.
Basic statistical ability.
Ability to manage multiple activities in a deadline-oriented environment; highly organized, flexible and rigorous attention to detail.
Ability to use logic to calculate data; efficiently construct a database or scrutinize the form of a question.
Ability to work with data of varying levels of quality and validity.
Demonstrated ability to produce data in a clear and understandable manner meeting user requirements.
Ability to work effectively with multiple internal and external customers.
Ability to take a leadership role on projects and with users/clients.
Demonstrated experience with HR/Payroll system solutions (KRONOS preferred)
Demonstrated experience in project management
Demonstrated experience in administration and configuration of Timekeeping systems' pay rules and work rules
Experience with Kronos Forecasting/scheduling
Experience with end user support and training
Experience configuring software (ie Kronos) application desired
Experience with complete software development/deployment lifecycle - analyze, design, build, test, implement, and support
Heavy experience in Kronos Workforce Central Version 7 desired
Strong written, verbal and interpersonal skills
Work effectively in team environment
Strong organizational and problem solving skills
Ability to use intuition and apply knowledge from pervious experiences
Committed to providing excellent customer service
Certifications and Licenses:
Constantly perform desk-based computer tasks.
Frequently sit, sort, file paperwork or parts, grasp lightly, and use fine manipulation, lift, carry, push and pull objects that weigh 10 pounds or less.
Occasionally write by hand, twist, bend, stoop and squat.
Rarely stand, walk, reach or work above shoulders and use a telephone.
Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Job Code: 4745