Korea Customer Support Engineer

Universal Display Corporation Ewing , NJ 08618

Posted Yesterday

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At Universal Display Corporation (Nasdaq: OLED) (UDC), we’re changing the way people see the world.

If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining from your screen right now. UDC’s OLED ingredients are key parts of stunning, energy-efficient displays used in everything from smartwatches to phones, tablets, laptops, monitors, TVs and automobiles. Virtually every OLED consumer electronics product around the world uses UDC’s phosphorescent OLED materials and technologies.

UDC is a publicly traded company and pioneer in the OLED industry. When you join our global team, you are embarking on a journey at the forefront of display technology and organic electronics that impacts the daily lives of people around the world. From engineers to chemists, Ph.D. scientists, technicians, lawyers and more, our UDC team is continuously advancing our field. With a focus on energy efficiency, UDC’s team is contributing to making a better, more sustainable planet. Please visit us at www.oled.com.

Job Summary:
The Customer Support Engineer of the Chemical Business team at UCD HQ will be responsible for technical support and data reporting to UDC’s customers in Korea. They will support the manufacturing in new product introduction activities and collecting intelligence on customer development forecast. This person will also coordinate the on-time collection and reporting of data to meet customer requirements.

Essential Functions:

Maintain an active communication and relationship with the Chemical Business Analysis team to ensure data and presentation generation are completed in full
Effectively manage deadlines to meet customer timeline expectations
Support customer forecasting activities, specifically for development programs
Support the operations of the Chemical Business Analysis and Reporting team as needed

Travel Requirements:

This position is located at UDC HQ in Ewing, New Jersey
At least one trip to Korea per year to engage with UDC Korea team and Korean customers
Travel to PPG sites as needed for customer site audits

Qualifications:

Able to understand and communicate technical concepts. A preferred candidate will be able to do so in both English and Korean
Post-secondary education in a STEM or business discipline. Experience in a technical field preferred
Ability to interact with customers in a manner which reflects positively on UDC
Ability to manage schedule to effectively meet deadlines that may span days, weeks, or months
An acute attention to detail to ensure accurate and consistent reporting in both content and style

Current Benefits at UDC:

Competitive base salary and annual bonus program
Medical/Prescription Drug coverage, Dental, and Vision for employees and family
Transit, Health and Dependent Care Flexible Spending Accounts (FSAs)
Health Reimbursement Account (HRA) – An employer-paid benefit to reimburse a portion of employees’ eligible out-of-pocket medical expenses, such as deductibles, coinsurance, and pharmacy expenses
Group Term Life insurance, short term disability, and long term disability benefits for employees
Employee Stock Purchase Plan (ESPP)
401(k) company contribution
Ewing Worldwide Headquarters (HQ) cafeteria provides breakfast and lunch to employees at no cost to them
Annual charitable matching gift
Generous Paid Time Off

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