Knowledge Manager

Caci International Inc. Washington , DC 20005

Posted 2 months ago

Job Description:

What You'll Get to Do:

Qualified candidates will provide Knowledge management services for an Information Technology (IT) Help Desk which supports a geographically dispersed 8,000+ user community across multiple government agencies.

More About the Role:

  • Standardize Service Desk Standard Operating Procedures

  • Maintain Service Desk knowledge management system

  • Ensure knowledge base articles are current and accurate

  • Conduct statistical analysis with the assistance of ticketing system engineers to determine common escalated issue types to identify potential documentation or training gaps.

  • Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting

You'll Bring These Qualifications:

  • Must be a U.S. Citizen

  • Active DoD Top Secret security clearance, with SCI eligibility; candidates will be submitted for PSD adjudication upon contract award

  • Demonstrated experience conveying complex technical concepts via written and oral communication

  • Experience gathering and transcribing processes and procedures

  • Outstanding oral and written communication skills

  • Experience with technical writing

  • Bachelor of Arts in Communications or equivalent experience

These Qualifications Would be Nice to Have:

  • Experience with Atlassian Confluence

  • Experience with Microsoft Sharepoint

  • Familiarity with process and procedure development in support of a Federal Government Agency

  • Knowledge of Configuration Change Management best practices

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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Knowledge Manager

Caci International Inc.