What You'll Get to Do:
Qualified candidates will provide Knowledge management services for an Information Technology (IT) Help Desk which supports a geographically dispersed 8,000+ user community across multiple government agencies.
More About the Role:
Standardize Service Desk Standard Operating Procedures
Maintain Service Desk knowledge management system
Ensure knowledge base articles are current and accurate
Conduct statistical analysis with the assistance of ticketing system engineers to determine common escalated issue types to identify potential documentation or training gaps.
Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting
You'll Bring These Qualifications:
Must be a U.S. Citizen
Active DoD Top Secret security clearance, with SCI eligibility; candidates will be submitted for PSD adjudication upon contract award
Demonstrated experience conveying complex technical concepts via written and oral communication
Experience gathering and transcribing processes and procedures
Outstanding oral and written communication skills
Experience with technical writing
Bachelor of Arts in Communications or equivalent experience
These Qualifications Would be Nice to Have:
Experience with Atlassian Confluence
Experience with Microsoft Sharepoint
Familiarity with process and procedure development in support of a Federal Government Agency
Knowledge of Configuration Change Management best practices
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
Caci International Inc.