Knowledge Management/Tech Writer

Pierce Technology Corp New York , NY 11251

Posted 3 weeks ago

As a Knowledge Base Manager, you will be responsible for streamlining and optimizing our knowledge base, which is currently hosted on Zendesk. Your primary goal will be to ensure that our knowledge base is a valuable resources.

1. Content Cleanup:

Identify and categorize articles that require cleanup, updating, or removal.

Collaborate with content creators to improve the quality and relevance of existing articles.

Maintain a structured process for archiving outdated information.

2. Taxonomy Cleanup:

Establish a clear and user-friendly taxonomy for organizing knowledge base articles.

Create a logical and intuitive structure that simplifies navigation and search for users.

3. Quality Control:

Conduct quality checks on knowledge base content to ensure accuracy and relevance.

Implement light editing and formatting for consistency and readability.

4. Access:

Plan and execute the expansion of knowledge base access to clients.

Ensure client-friendly navigation and features.

Requirements

  1. Bachelor's degree in a related field or equivalent experience.
  2. Strong organizational skills and attention to detail.
  3. Experience with knowledge management platforms, particularly Zendesk.
  4. Ability to work collaboratively with cross-functional teams.
  5. Excellent written and verbal communication skills.
  6. Prior experience with content editing and taxonomy development is a plus.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove

Knowledge Management/Tech Writer

Pierce Technology Corp