Acushnet Holdings Corp Boulder , CO 80301
Posted 4 weeks ago
KJUS revolutionizes the market with its Ski, Golf and Lifestyle collections season after season. Be on the pulse of innovation and join our passionate team. This position will report directly to the Customer Service Supervisor.
Customer Service Representative
(full-time; Boulder, CO)
Responsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability and lead time information while coordinating special projects and promptly resolving problems as they occur.
Responsibilities:
Customer Service (60%)
Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner
Evaluate, process, and complete warranty claims with professionalism and superior customer service
Account Invoicing
Retain a vast understanding of product lines
Maintain working knowledge of company policy with regards to products and service policies
Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team
General administrative support to operations, sales, and marketing departments
Assist with order processing and re-order requests
Assist with warranty process
Record Keeping, Reporting, and Logistics (40%)
Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems
Maintain customer files, orders, correspondence, invoices, payments
Enter & process pre book orders
Consistent communication and follow up with third party logistics partner
Prepare sales statistics and reports to support sales team
Assist with accurate, timely fulfillment and shipment of orders - both in house and nationally
Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.
Work trade show booths and help with occasional golf or ski event
Qualifications:
High school diploma or equivalent, bachelor's degree preferred
2 years of eCommerce or customer service experience
Extended periods of time sitting and/or standing, occasional lifting
Proficient computer skills (MS Office, Outlook)
A passion for outdoor sports industry
Compensation: Salaried, Non-Exempt | $41,500 - $49,900
Acushnet Holdings Corp