Kids Club Attendant Part-Time

About Rolling Hills Country Club:

Established in 1965, Rolling Hills Country Club is a private, family-friendly country club perched upon the rolling hills of Palos Verdes Peninsula with expansive skyline views of the Los Angeles Basin and San Gabriel Mountains. The construction of the new clubhouse and golf course in 2017 brought a new vision of excellence. A brand-new championship golf course designed by world-renowned golf architect, David McLay Kidd. The luxurious 70,000 sq. ft. clubhouse was designed by one of the most celebrated clubhouse architects in the West, Robert Altevers. Club amenities include a championship golf course, 400-yard double-sided driving range complete with nine regulation greens that can double as a Par 3 executive course, golf academy including state-of-the-art technology including Trackman, Boditrak, and SAM Putt Lab, tennis courts, athletic facility, aquatic center, kids club, an elegant spa, fine and casual dining, magnificent banquet event spaces, secluded conference rooms, stately locker rooms, and world-class service distinguishing Rolling Hills Country Club as the preeminent leader in the private club experience.

We are seeking a Kids Club Attendant for our Vistas Spa and Sports team. If you are someone who is motivated, energetic, enthusiastic, and you believe in excellence, this is the position for you.

Job Summary (Essential Functions)

The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contributing to running a clean, friendly, and well-maintained kids club. The Kids Club Attendant provides a safe, fun, and interactive environment for children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.

Primary Function and Responsibilities:

Child Care

• Supervise activities of all assigned children in the Kid's Club area and ensures child remains in the designated area

• Provide instructional care to children; participate and entertain children with games or other approved activities

• Enforce Kids Club guidelines and call parent/guardian if necessary, to assist with discipline issues and attending to personal needs

• Administer first aid to children in accordance with company policy

• Project a positive friendly and caring attitude always while interacting with children and their parents

• Maintains that the Kid's Club area is clean and maintained according to set standards

• Checks that all toys and other objects are clean and safe

• Ensures the safety of children in the Kid's club area follows all safety procedures

• Report any child health concerns to Kid's Club Manager so a Health Alert may be posted if required

Customer Service

• Verifies all parents receive copies of the Kid's Club policies

• Ensure that parent or guardian has signed a Kids Club Agreement and has signed at the register along with an emergency information card

• Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card

• Ensure parent/guardian follows the Kid's Club policies when checking in and checking out children

• Report any incidents to Kid's Club Manager

• Report all member complaints to Kid's Club Manager

• Presents a professional appearance and attitude at all times in accordance with the employee handbook

• Provides excellent customer service and helps monitor child and member feedback

• Assists with communication and marketing of a diverse calendar of enjoyable programs and activities such as kids club programs, kids camp programs, special events, and social events

• Participates in Kids Club special events and social events

• Assists in preparing and maintaining bulletins and flyers for display within the Kids Club

• Maintains constant surveillance of children in the facility; acts immediately and appropriately to secure the safety of children in the event of an emergency

• Follows emergency protocol as required until the arrival of Emergency Medical Services

• Adheres to the standards policies of the facility and Rolling Hills Country Club

Skills & Abilities:

• Must be at least 18 years of age

• Experience working with children

• Patience with children and members

• Strong communication and interpersonal skills

• Attention to detail

• Energetic and Friendly

• Adhere to meal and rest break periods and must clock in and out for all shift times

• Strong work ethic

• Excellent customer service skills

• Efficient, well organized, and able to handle a variety of duties simultaneously

• Creative in marketing, promotion, and programming

• Able to show initiative and make decisions

• Ability to follow routine verbal and written instructions

• Normal work hours: Varied to include nights, weekends, and holidays

• Ability to lift 25 pounds

Accepted by: ____________________ Date: ______