Keystone Automotive Operations Customer Support Representative

LKQ Corp Flower Mound , TX 75027

Posted 6 days ago

Keystone Automotive Operations is an LKQ Company.

As a part of our continued growth, Keystone Automotive Operations is seeking a Customer Support Representative to join our team! You will be responsible for providing our customers a world class experience through excellent product knowledge and skilled use of our business systems. To excel in this position, you must be able to multitask, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!

Essential Job Duties:

  • Respond to incoming calls, including parts lookup and order entry.

  • Use of selling techniques to drive additional sales

  • Service call resolution or escalation, includes providing order and delivery status

  • Provide customer assistance in accordance with Keystone call quality standards

  • Perform all tasks to specified standards and metrics on a consistent basis

Education and/or Experience:

  • High School graduate required.

  • Must have good written and verbal communication skills along with the ability to work well with others

  • Must have good customer relation skills; A calm demeanor, but also the confidence to offer customers a better solution when available and the enthusiasm and energy to assist our customers in finding the products they need.

  • A desire to grow professionally

  • The ability to work under conditions of frequent interruptions and be attentive to details.

  • Sales or customer service experience, especially in a call center environment

  • Bilingual is a plus: English and Spanish or English and French

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Keystone Automotive Operations Warehouse Associate

LKQ Corp

Posted 6 days ago

VIEW JOBS 12/2/2022 12:00:00 AM 2023-03-02T00:00 <p>As a part of our continued growth we are looking for dedicated and passionate Warehouse Associates with Forklift experience. As a Warehouse Associate you will be responsible for general labor, warehouse maintenance, safely loading, and unloading of parts with the use of a pallet jack, hand truck, or forklift. The Warehouse Associate will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!</p><p>Essential Job Duties:</p><ul><li><p>Load, unload, pick, put away, consolidate, stack and stage products and materials using a forklift, pallet jack, or other power equipment</p></li><li><p>Follow specific work instructions and best practices to safely and accurately complete daily work assignments and record indirect time in a timely manner</p></li><li><p>Record receipts to appropriate forms and/or log books.</p></li><li><p>Verify that proper documentation is attached</p></li><li><p>Support all operational processes and procedures to ensure value to the customer and compliance with all LKQ policies, customer requirements and federal/state/local regulations</p></li><li><p>Assists with physical inventories and cycle counts, ensuring proper stock rotation</p></li><li><p>Inspect each pallet and or case for proper quantities, items brands, and lot codes (as applicable) damages and follow any special instructions on Work Assignment Form and /or additional documentation</p></li><li><p>Communicate problems, concerns and ideas to management. Identify process improvements.</p></li><li><p>Maintain a clean, neat, and orderly work area</p></li><li><p>Assist in maintaining the security of the warehouse. Conduct operations in a manner that promotes safety.</p></li><li><p>Participate in all assigned training programs and adhere to all guidelines</p></li><li><p>Perform forklift duties, and learn to containerize basic loads.</p></li><li><p>Develop and maintain excellent customer service to internal and external customers always.</p></li><li><p>Assist in various warehouse maintenance tasks, including sweeping floors, storing equipment, etc.</p></li><li><p>Performs other duties as assigned.</p></li></ul><p>Job Requirements:</p><ul><li><p>High School Diploma/GED equivalent required.</p></li><li><p>Knowledge of and ability to operate a forklift and meet medium level physical exertion requirements, including lifting to 50 pounds frequently.</p></li><li><p>Experience in warehouse/distribution center.</p></li><li><p>Basic math and reading skills to perform job tasks and complete necessary paperwork</p></li><li><p>Ability to follow oral and/or written instruction.</p></li><li><p>We are looking for Forklift Operators who are reliable, punctual and safety-minded, with a strong work ethic.</p></li><li><p>You must also work well as part of a team and be willing to work long hours when necessary.</p></li><li><p>It is also important that you display a positive, helpful demeanor, and a commitment to providing the best in customer service.</p></li></ul><p>While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, as well as an office environment. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is moderately loud. Should not have any lifting restrictions and must not be afraid of heights. Should be able to tolerate high and low temperature levels and occasional inclement driving conditions.</p><br> LKQ Corp Flower Mound TX

Keystone Automotive Operations Customer Support Representative

LKQ Corp