Fashion Nova Northridge , CA 91324
Posted 1 week ago
ABOUT US
Fashion Nova is a fashion-forward, trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands for women, men, curve, luxe, sport, swim, beauty, and kids. We are obsessed with creating the best experience available for our customers and team members.
Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers, celebrities, and influencers because of our uniquely creative and talented employees.
ROLE OVERVIEW
The Keyholder you will oversee all aspects of store performance through sales management, operational and team member functions, and visual aesthetics within the retail environment.
Must be available to work any or all three weekend shifts on Friday, Saturday, and Sunday.
RESPONSIBILITIES
Customer Service
Demonstrate extraordinary service by leading by example on the sales floor
Greet customers in a timely, professional, and engaging manner
Provide the highest level of personalized client experience to our loyal and growing customer base
Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
Be able to drive business through reacting to customers' needs and wants
Build and maintain client relationships
Meet and exceed sales and productivity goals as an individual and as part of the store team
Always acts in the best interest of the customer
General
Arrive on time and is floor ready with a professional presence in line with the brand
Maintain a visually enticing store that is neat, clean, and organized
Respond promptly to internal and external communication
Multi-task in a fast-paced environment
Understanding of receiving and processing merchandise|inventory management
Process sales and returns through the POS systems with accuracy and efficiency
Perform daily operations and closing procedures
Protect store assets and inventory
Participate in monthly and seasonal inventory counts
Be proactive and take initiative
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines
Leadership
Demonstrate shop ownership and lead when the store manager is not present
Support the store manager in all aspects of running the store
Operate business profitably and minimize potential for loss
Ensure a positive work environment through recognition and motivation
Resolve team member concerns fairly and in a timely fashion
Support new initiatives
Fairly delegate responsibilities to the sales staff
ROLE REQUIREMENTS
Minimum two years of experience managing a fashion retail environment
Technological competency; experience with NetSuite, Shopify and Gladly desired
Computer literacy, data entry and data processing skills
Energetic, confident, and adaptable personality
Strong leadership, critical thinking, and problem-solving skills
Excellent communication and organizational skills
Detail-oriented
Passionate about working for an inclusive, values driven brand
Ability to foster an inclusive and respectful working environment
High School Diploma | GED
Availability to work a flexible schedule including holidays and weekends
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.
NOTICE AT COLLECTION
Fashion Nova