Key West Harley-Davidson Retail Store Key Holder PT & FT

Orlando Harley-Davidson Bartlett , NH 03812

Posted 1 week ago

Job Title: General Merchandise Team Leader

Department: General Merchandise

Supervisor: General Merchandise Store Manager

Pay Class: Hourly

Summary Description

Manage daily operations in GM location/Department. Result's driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering "excellence in customer service", building lasting customer relationships.

Key Results Areas

  • General Merchandise Daily Operations and Labor Controls

  • Recruitment , Training and Development of Hourly Employees

  • Retail Environment and Customer Service

  • Implementations of Promotions & Event set-up

Major Duties and Responsibilities
1.Oversee and Direct Operations of General Merchandise Location

  • Grow the volume of General Merchandise sales

  • Maintain labor objectives

  • Maintains quality service by establishing and enforcing organization standards

  • Protects employees and customers by providing a safe and clean store environment

  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.

  • Prepares reports for daily business needs or as assigned by Store Manager

  • Communicate regularly with the Store Manage regarding

  • Product Style Options

  • Product Availability
    2.Recruitment Training and Development of Employees

  • Participates in interview with Store Manager of eligible candidates

  • Ensure General Merchandise personnel are adequately trained to meet daily business needs

  • Completes store operational requirements by setting daily assignments for employees; following up on work results. Trains store staff by reviewing and studying sales training and product information materials
    3.Inventory Management

  • Manage and process all receipts of incoming inventory, ensuring accuracy

  • Maintain assortment representation

  • Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn

  • Performs periodic cycle counts

  • Participates in periodic physical inventory of all merchandise (counts, reports, etc.)
    4.Retail Environment and Customer Service

  • Provide excellent customer service to all customers and internal customers of the dealerships'

  • Greet customers immediately, in a courteous and friendly manner

  • Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction

  • Handle telephone transactions quickly, and courteously

  • Point out any current sales, specials, or new merchandise to customers

  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase

  • Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and

commitment to success to do the right thing at the right time to deliver exception customer servicr

  • Become proficient in current POS System

  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor

  • Ensure Retail environment for General Merchandise Location/department is well merchandised displays clean, well dusted and appealing to customers

  • Secures merchandise by implementing security systems and measures

  • Implements all business promotions.
    5.Other Duties

  • As Assigned

Supervisory Responsibilities Team Leaders and Associates

Commitments

  • Treat all employees and customers fairly, courteously, and with respect.

  • Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, subcontractors, employees and General manager and owner(s)

  • Be prompt and available for flexible scheduling.

  • Demonstrate professionalism in providing customer service.

  • Present an up-beat, friendly, outgoing personality to customers; no matter what the situation

  • Use integrity in all business dealings

  • Safety- Ride Safe and create a safe work environment

  • Qualifications & Job Requirements

  • Experience with retail sales

  • Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn

  • Friendly, outgoing personality; must demonstrate ability to get along with broad customer base.

  • Schooling or experience in retail sales, food and beverage or hospitality.

  • Experience with Point-of-Sale systems or the ability to quickly learn.

Physical Demands

  • Must have the ability to stand and work the sales floor for extended periods during scheduled shift

  • Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.

Working Conditions

  • Majority of work is conducted indoors; however some outdoor booth sales are conducted periodically during open houses or other events.
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Key West Harley-Davidson Retail Store Key Holder PT & FT

Orlando Harley-Davidson